Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.
Overview
21
21
years of professional experience
Work History
Manager
Apple Inc.
12.2019 - Current
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Collaborate with Leaders to develop sales strategies to achieve short and long term sales revenue objectives.
Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Retail Store Manager
T-Mobile
03.2009 - 12.2019
Established project control procedures such as project forecasts and cash flow projections.
Completed 10-15 performance reviews each quarter, offering praise and recommendations for improvement.
Compiled and drafted 2 expense reports and employment staffing update reports every other quarter.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Spearheaded cross-functional initiative to achieve district level goals through sales and operations.
Retail Sales/Operations Manager
Circuit City
08.2003 - 01.2009
Supervised a team of 4 store managers and 30-40 associates.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Conducted store inventories once per quarter.
Designed the financial model for a new business unit.
Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Education
MBA - Business Administration
University Of Phoenix
Houston, Tx
2009
Bachelor of Arts - Education (Secondary)
University Of Houston-Downtown
Houston, Tx
2006
Skills
Budgeting and forecasting
Employee relations
Performance evaluations
Problem Anticipation and Resolution
Policy Development and Enforcement
Employee Motivation
Accomplishments
Consistently met/exceeded Apple's Priorities 2021
Was voted best in class for "Relationship Building" by peers
Exceeded monthly store sales goals 6 months in a row.
Managed a store that exceeded company expectations in every category during the 1st and 2nd quarter.