Kipton Shalberg
Mesa,AZ
Summary
Dynamic and adaptable professional with a proven track record at Alta Mesa Golf Club, excelling in teamwork and customer service. Recognized for enhancing customer satisfaction at Jimmy John's. Strong communicator with critical thinking skills, committed to achieving results in fast-paced environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Outside Service Lead, Busser, Server
Alta Mesa Golf Club
05.2021 - Current
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
- Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.
Delivery Driver, Person In Charge
Jimmy John's
01.2019 - 05.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
Education
Bachelor of Arts - Business Law
Arizona State University
Tempe, AZ12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Problem resolution
Timeline
Outside Service Lead, Busser, Server
Alta Mesa Golf Club
05.2021 - Current
Delivery Driver, Person In Charge
Jimmy John's
01.2019 - 05.2021
Bachelor of Arts - Business Law
Arizona State University
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