Summary
Overview
Work History
Education
Skills
Timeline
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Kira Aaeng

Denver,Colorado

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience

Work History

Call Center Supervisor

Maximus Inc
08.2016 - 02.2023
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement productivity goals.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Supervised up to 40 Agent's in providing excellent customer service to callers requiring assistance for their health insurance including Medicaid and other Private health plans.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.

Cell Phone Sales Associate

Sams Club
08.2011 - 08.2016
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Replenished, faced and organized merchandise on shelving.

Education

High School Diploma -

Denver Public Online High School
Denver, CO

Skills

  • Document Management
  • Technical Support
  • Special Assignments
  • Employee Motivation
  • Employee Engagement
  • Professional Relationships
  • Quality Assurance
  • Keyboard Entry
  • KPI Tracking
  • Microsoft Office
  • Customer Care
  • Timekeeping Abilities

Timeline

Call Center Supervisor

Maximus Inc
08.2016 - 02.2023

Cell Phone Sales Associate

Sams Club
08.2011 - 08.2016

High School Diploma -

Denver Public Online High School

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Kira Aaeng