Kira Bradley
Mission Control Analyst
Waco,TX
Summary
Reliable employee seeking Unit Manager position. Offering excellent communication and good judgment. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Mission Control Analyst
GC Services
Waco, TX
02.2009 - Current
Work to maintain proper service levels and daily staffing.
Producing and sending daily reports to agents and our client.
Running traffic, updating agents skills and protecting service levels throughout the day.
Responding to agents request for PTO and off time.
Preparing staffing needs in weather events to maximize our ability to take emergency calls and maintain proper service levels.
Executive Response
First Horizon Home Loans
Irving, TX
05.2001 - 01.2009
Responded to customer inquiries received in the Executive Office and through regulatory agencies.
Skills
Customer service expert
Critical Thinking
Decision Making
Organization and Time Management
Flexible and Adaptable
Timeline
Mission Control Analyst
GC Services
02.2009 - Current
Executive Response
First Horizon Home Loans
05.2001 - 01.2009