Kira Flory

• Educated customers on insurance products and services to enhance understanding and drive sales.
• Collaborated with team members to achieve sales targets through effective communication and strategic planning.
• Processed policy renewals and adjustments accurately, ensuring compliance with company standards and regulations.
• Resolved customer inquiries promptly, fostering positive relationships and improving overall satisfaction ratings.
• Mentored new associates on operational procedures and sales techniques to enhance team performance.
• Analyzed customer feedback to identify trends and recommend improvements for service delivery.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved an award for being top 2% in the company country wide year to date in 2025.

Assisted customers with escalated inquiries regarding their bank accounts.

Advised customers of bank policies and made recommendations for future success regarding their financial wellness.

Assisted phone bankers with overdoes on customer inquires.

Maintained a high level of customer satisfaction.