Kira Grippe
Summerville,SC
Summary
Resourceful professional combining customer service excellence with strong organizational skills. Proven ability to manage client relations and operational tasks effectively, ensuring accurate documentation and timely responses to inquiries. Committed to fostering trust and satisfaction in all interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Benefits consultant/client services representative
Aflac
Summerville, S.C
03.2025 - Current
- Schedule appointments and conduct consultations with business owners and individual clients regarding insurance and employee benefits.
- Cultivated strong client relationships through proactive customer service, timely follow-ups, and tailored recommendations.
- Resolved client concerns and service issues professionally, ensuring high levels of customer satisfaction.
- Handle client concerns and resolve service issues professionally while maintaining customer satisfaction.
- File insurance applications, enrollments, and claims documentation with accuracy and efficiency
- Manage incoming calls, emails, and policy service requests.
- Tracked leads, appointments, applications, and customer records using CRM and office software systems.
Home Manager
The Grippe Family
Summerville, SC
12.2015 - Current
- Consistent track record of being reliable and dependable, while ensuring accurate execution of tasks and projects
- Organized holidays and specialty events. responsible for all event logistics, budget, coordination with suppliers, execution and postevent analysis.
- Liaised with external agencies, such as health and social services, to ensure the best care for residents.
Nanny
West Ashley /James Island, sc
10.2013 - 07.2015
- Provided personalized care for children ranging in age from one week old to 12 years, ensuring their physical, emotional, and developmental needs were met.
- Communicated regularly with clients about progress, milestones, and concerns to foster trust and transparency.
- Supervised daily activities for children, ensuring a safe and engaging environment.
- Planned and prepared nutritious meals according to dietary needs.
- Developed and led educational games and activities to enhance children's learning and development.
Cashier/Sales Associate
Under Armour
North Charleston, SC
10.2012 - 01.2013
- Delivered exceptional customer service by assisting customers with product selection, providing knowledgeable recommendations, and resolving customer inquiries to ensure a positive experience.
- Organized store environment through efficient stocking, engaging displays, and regular cleaning to enhance customer experience.
- Streamlined operations by accurately scanning and adjusting inventory prices, executing opening and closing procedures, and training new employees on company standards.
Stable Manager
Fiesta Farms
San Antonio, TX
04.2012 - 09.2012
- Managed daily operations of trail rides, ensuring rider safety and delivering engaging experiences for guests of all ages through effective grooming, saddling, and horse care.
- Conducted interactive petting zoo tours for school groups, enhancing visitor understanding of animal care and behavior.
- Performed general animal care duties, including feeding, cleaning enclosures, and operating a tractor for hayrides, ensuring facility operations ran smoothly.
Education
G.E.D.: High School -
State of Tennessee Department of Labor and Work Force Development
Crossville, T.N.11-2009
Skills
- Customer service excellence
- Calendar management
- Insurance knowledge
- Client retention
- Event and meeting planning
- CRM and Office software
- Phone communication
- CRM software
- Fast-paced multitasking
- Time management
- Problem solving
- Conflict resolution
- Team collaboration
- Event planning
Certification
- Life and health Licence
Timeline
Benefits consultant/client services representative
Aflac
03.2025 - Current
Home Manager
The Grippe Family
12.2015 - Current
Nanny
10.2013 - 07.2015
Cashier/Sales Associate
Under Armour
10.2012 - 01.2013
Stable Manager
Fiesta Farms
04.2012 - 09.2012
G.E.D.: High School -
State of Tennessee Department of Labor and Work Force Development