Kira Herrmann

Working in a high-end hotel environment has taught me invaluable skills in thriving under pressure and maintaining a fast-paced rhythm. As a barista, I managed high guest volumes with long lines, staying calm, efficient, and attentive to every detail. This role has sharpened my multitasking, communications, and ability to deliver exceptional service no matter how busy it gets.

• Optimized workflow processes to enhance efficiency during peak service hours.
• Delivered exceptional customer service by resolving issues to sustain high satisfaction levels.
• Trained new baristas on beverage preparation techniques and customer service standards.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Controlled line and crowd with quick, efficient service.
• Prepared and served a variety of specialty coffee beverages to enhance guest experiences.

Working in coffee has been an amazing experience from interacting with all different people and building friendly relationships with regulars to making exceptional coffee with latte art. I’ve had the opportunity to take on a leadership position managing over my location with many responsibilities.

• Can consistently make latte art such as Rosetta’s, tulips, hearts and even pumpkins for Halloween.

• Knowledge on different coffee beans and blends

• Managed all the inventory tracking and ordering.

• Maintained customer relationships for years.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintain the store, making sure everything is clean and in check.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Promoted additional items with beverages, increasing store sales.

Working as a Customer Sales Representative I've had the opportunity to manage a clean workflow, file organization, being time efficient, and maintain a heavy work load. I've also listed other skills I've acquired down below.

• Assisted call-in customers with questions and orders.
• Helped large volume of customers everyday with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
• Maintained customer accounts and relationships.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Worked independently with minimal supervision.
• Prioritized tasks and projects to meet tight deadlines.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Consulted with businesses to supply accurate product and service information.

Working as an Ambassador for Amazon I would do it all from being on floor to training groups of new hires for their new rolls at the company to loading/unloading the trucks. Doing this has allowed me to have great communication skills, leadership and confidence in a high pace work field.

• Greeted customers to create welcoming atmosphere.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Engaged guests in conversation to offer hospitality and engender trust.
• Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
• learned how to use equipment/special operations such as

- VRC Elevators

- RF Scanners

- Pallet Jack

Although this was my first job i learned key fundamental traits through my experiences working as a Shift Supervisor/Head Closer which have proven to be beneficial from job to job.

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• delegated tasks to take advantage of individual abilities and meet expected demands.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Regulated inventory count and supply during shift hours.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.