Vivianne Nash
Spring,TX
Summary
Growing up in Singapore, spending most of my life there, has given me a deep appreciation for diverse cultures and a global mindset that shapes my approach to communication. Currently graduating from Texas A&M with a Bachelor's in Communication, I am passionate about connecting with people and bringing positive energy into my work. My experience working through college has instilled a strong work ethic and adaptability. I am eager to continue growing professionally in the communications field, leveraging my unique background to foster meaningful connections and impactful communication strategies.
Overview
3
3
years of professional experience
Work History
Barista
Brown Dog Coffee Company
Buena Vista, CO
05.2024 - 08.2024
- Exceptional Customer Service: Delivered high-quality service, ensuring customer satisfaction by promptly addressing concerns and requests.
- Efficient Time Management: Handled multiple orders during peak hours while maintaining attention to detail and speed.
- Specialty Coffee Preparation: Expert in brewing various espresso-based beverages, including lattes, cappuccinos, and pour-overs, following precise recipes.
- Cash Handling and POS Systems: Processed transactions accurately, handled cash, and operated POS systems efficiently.
- Team Collaboration: Worked closely with team members to streamline operations and ensure smooth service during busy periods.
- Inventory Management: Monitored and maintained stock levels, minimizing waste, and ensuring timely restocking of ingredients and supplies.
- Menu Knowledge and Upselling: Thorough understanding of café menu items, with the ability to make recommendations and upsell additional products.
- Cleaning and Sanitation: Adhered to strict cleanliness standards, ensuring a hygienic and organized work environment.
- Adaptability and Flexibility: Quickly adjusted to changes in demand, special requests, or modifications in workflow, maintaining quality and efficiency.
Barista
Whats The Buzz Specialty Coffee
College Station, TX
06.2023 - 01.2024
- Specialty Coffee Knowledge and Roasting: During my time here, I invested in learning about the coffee beans and the roasting process in detail, eventually growing to roast my own batches of beans to be sold.
- Exceptional Customer Service: Delivered high-quality service, ensuring customer satisfaction by promptly addressing concerns and requests.
- Efficient Time Management: Handled multiple orders during peak hours while maintaining attention to detail and speed.
- Specialty Coffee Preparation: Expert in brewing various espresso-based beverages, including lattes, cappuccinos, and pour-overs, following precise recipes.
- Cash Handling and POS Systems: Processed transactions accurately, handled cash, and operated POS systems efficiently.
- Team Collaboration: Worked closely with team members to streamline operations and ensure smooth service during busy periods.
- Inventory Management: Monitored and maintained stock levels, minimizing waste, and ensuring timely restocking of ingredients and supplies.
- Menu Knowledge and Upselling: Thorough understanding of café menu items, with the ability to make recommendations and upsell additional products.
- Cleaning and Sanitation: Adhered to strict cleanliness standards, ensuring a hygienic and organized work environment.
- Adaptability and Flexibility: Quickly adjusted to changes in demand, special requests, or modifications in workflow, maintaining quality and efficiency.
Server
Vino Boheme
Bryan, TX
06.2022 - 06.2023
- Wine Knowledge and Pairing Expertise: Provided detailed recommendations and paired wines with menu items, enhancing guest experiences.
- Exceptional Customer Relations: Built rapport with guests through friendly and attentive service, ensuring repeat business and customer loyalty.
- Upselling and Menu Recommendations: Guided customers through the menu, upselling premium wines, and food pairings to maximize sales.
- Wine Presentation and Serving: Skilled in proper wine handling techniques, including decanting, bottle presentation, and accurate pouring.
- Cash Handling and POS Proficiency: Accurately processed transactions, handled cash, and operated the POS system, ensuring smooth payment processes.
- Multitasking in a High-Pressure Environment: Efficiently managed multiple tables and large parties while maintaining a high standard of service.
- Customer Complaint Resolution: Handled customer complaints professionally, ensuring quick resolution, and guest satisfaction.
- Bar Setup and Maintenance: Assisted in setting up and closing the bar, including cleaning, restocking, and maintaining wine inventory.
- Strong Team Collaboration: Worked closely with kitchen staff, bartenders, and fellow servers to deliver a seamless dining experience.
- Adherence to Serving Etiquette: Maintained knowledge of formal serving techniques and proper glassware for various wines and beverages.
Barista/Server
The Village Cafe
Bryan, TX
04.2021 - 06.2023
- Exceptional Customer Service: Delivered high-quality service, ensuring customer satisfaction by promptly addressing concerns and requests.
- Efficient Time Management: Handled multiple orders during peak hours while maintaining attention to detail and speed.
- Specialty Coffee Preparation: Expert in brewing various espresso-based beverages, including lattes, cappuccinos, and pour-overs, following precise recipes.
- Cash Handling and POS Systems: Processed transactions accurately, handled cash, and operated POS systems efficiently.
- Team Collaboration: Worked closely with team members to streamline operations and ensure smooth service during busy periods.
- Inventory Management: Monitored and maintained stock levels minimizing waste and ensuring timely restocking of ingredients and supplies.
- Menu Knowledge and Upselling: Thorough understanding of cafe menu items, with the ability to make recommendations and upsell additional products.
- Cleaning and Sanitation: Adhered to strict cleanliness standards, ensuring a hygienic and organized work environment.
- Adaptability and Flexibility: Quickly adjusted to changes in demand, special requests, or modifications in workflow, maintaining quality and efficiency.
Education
Bachelor of Arts - Communications
Texas A&M University
College Station, TX12-2024
Skills
- Bilingual: English and Chinese
- Global outlook and mindset
- Strong communication skills
- Cross-cultural communication and understanding
- Exceptional customer service
- Networking and relationship building
- Efficient time management
- Team collaboration
- Inventory management
- Adaptability and flexibility
- Strong problem solving skills
- Resilience and emotional intelligence
- Strong conflict resolution
- Ability to learn and shift with the environment
Affiliations
- Worked with a YWAM extension in Singapore helping rehabilitate and foster a healthy environment for women working in the red light district and their children.
- Worked on remote islands in Indonesia teaching english and other activities to children, as well as partaking in physical projects such as constructing and building walls or room extensions to help better equip their schools.
- Women's Leadership Conference at Rice University.
Languages
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Barista
Brown Dog Coffee Company
05.2024 - 08.2024
Barista
Whats The Buzz Specialty Coffee
06.2023 - 01.2024
Server
Vino Boheme
06.2022 - 06.2023
Barista/Server
The Village Cafe
04.2021 - 06.2023
Bachelor of Arts - Communications
Texas A&M University
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