Angela Bryce-Thurton
Spring,TX
Summary
Experienced Flight Attendant/Inflight Facilitator with 26 years in domestic and international commercial airline industry. Skilled in emergency response and maintaining composure under pressure. Dedicated to providing exceptional customer service. Efficient in navigating the Advance Qualified program.
Overview
8
8
years of professional experience
Work History
Inflight AQP Instructor Evaluator
United Airlines
02.2023 - Current
- Promoted a positive learning environment for 24 student a day 7 days out of the month by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Promoted classroom safety, collaboration, and best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
Membership Conceriege
Lifetime Athletic Club
07.2022 - 02.2023
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Greeted and welcomed new members, establishing and updating memberships to Lifetime Training programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled 30 calls per day to address customer inquiries and concerns
Onboard Lead Instructor & Development Team
Jetblue Airways Corp
01.2017 - 11.2021
- Member of Mint Experience and Onboard Lead Carder Team
- Member of A220 and A321 Neo Certification Team
- Evaluated student demographics to make effective choices in class and activity development.
- Delivered Peer to Peer Coaching Model
- Reviewed class and student records to look for areas in need of improvement and implement plans of action.
- Created and developed modules to facilitate training to support new Onboard Leaders
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Education
Bachelor of Arts - Liberal Arts And General Studies
Thomas Edison State University
Trenton, NJ12.2022
Skills
- Reliable
- Self-motivated & Interpersonal
- Situation Analysis
- Training & Development
- Proficient Leader
- Efficient and Detail-Oriented
- Microsoft Office Suite
- Instructional Materials Creation
- Classroom Management
- Discussion Facilitation
- Coaching and Mentorship
- Analytical & Organized
- Interpretive
Accomplishments
Member of the United Airlines CQ Core Team
Performer of the Month with Lifetime Athletic Club
Timeline
Inflight AQP Instructor Evaluator
United Airlines
02.2023 - Current
Membership Conceriege
Lifetime Athletic Club
07.2022 - 02.2023
Onboard Lead Instructor & Development Team
Jetblue Airways Corp
01.2017 - 11.2021
Bachelor of Arts - Liberal Arts And General Studies
Thomas Edison State University
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