SHAUNA SILMON
Aurora,CO
Summary
Inflight operations and training leader with 10+ years of United Airlines experience engaging flight attendants, strengthening safety and service performance, and supporting fast-paced training operations. Brings instructor leadership, operational coordination, customer-service expertise, and a people-centered approach aligned with United Core4 values.
Overview
20
20
years of professional experience
Work History
Inflight AQP Instructor / Evaluator Specialist
UNITED AIRLINES
Denver, CO
12.2020 - Current
- Engaged, coached, and supported flight attendants and instructor/evaluators in Initial and Continuing Qualification programs, fostering trust and accountability while enhancing performance.
- Engage, coach, and support flight attendants and Instructor/Evaluators across Initial and Continuing Qualification programs, reinforcing trust, accountability, and consistent performance.
- Conducted announced and unannounced line checks and onboard evaluations; assessed safety, service, and procedural performance.
- Mentored instructors to enhance facilitation quality and engagement, ensuring adherence to standard operating procedures across training environments.
- Coordinate with training leadership and operational partners to address issues, maintain accurate FAA AQP documentation, and support training-center operations in Denver and Houston.
- Supported flight attendant recruitment through structured interviews and objective candidate evaluations, applying sound judgment and consistent selection standards.
- Earned AQP Instructor/Evaluator qualification in December 2015 and facilitated Initial Training, helping new flight attendants build confidence, safety knowledge, and service readiness.
- Served as Team Lead at the Denver Flight Training Center, coordinating instructor assignments, daily priorities, and operational needs to keep training activities on schedule.
- Collaborated with leaders and peers to troubleshoot issues, adjust to shifting priorities, and ensure continuity in the inflight AQP training program.
Flight Attendant /Cobus Instructor Evaluator
UNITED AIRLINES
Denver, CO
01.2012 - 01.2020
- Provided safe, compliant, customer-focused inflight service in dynamic operational environment, consistently applying FAA requirements, United procedures, Core4 values.
- Ensured passenger safety by conducting pre-flight checks and adhering to safety protocols.
- Delivered exceptional in-flight service, enhancing customer satisfaction through attentive care and support.
- Managed emergency situations effectively, demonstrating quick decision-making under pressure.
Pastor
GRACE PRESBYTERIAN CHURCH
Little Rock, AR
01.2007 - 01.2012
- Guided team, oversaw committee work, and managed budgets to implement programs and provide spiritual counseling and support to members.
- Recruited, trained, and coached volunteer leaders to effectively address complex concerns with clear communication and conflict resolution.
- Directed programs and community outreach while supporting volunteer teams, aligning organizational priorities with individual needs.
Education
Master of Divinity -
Union Theological Seminary
Richmond, VAMaster of Arts - Christian Education
Presbyterian School of Christian Education
Richmond, VABachelor of Arts - Clinical Psychology
Stephens College
Columbia, MOSkills
- Instructional Design
- Safety compliance
- Training Management System
- Training Center Operations
- Structured Interviewing
- Crew Resource Management (CRM)
- Public Speaking
- Emotional Intelligence
- IPPM
Timeline
Inflight AQP Instructor / Evaluator Specialist
UNITED AIRLINES
12.2020 - Current
Flight Attendant /Cobus Instructor Evaluator
UNITED AIRLINES
01.2012 - 01.2020
Pastor
GRACE PRESBYTERIAN CHURCH
01.2007 - 01.2012
Bachelor of Arts - Clinical Psychology
Stephens College
Master of Arts - Christian Education
Presbyterian School of Christian Education
Master of Divinity -
Union Theological Seminary