Tyler Cleveland-Yanez
Humble,Texas
Summary
Motivated Inflight AQP Instructor Evaluator with integrated technology expertise provides classroom atmosphere conducive to continuous learning and student retention. Demonstrated experience and success teaching adult learners. Promotes student success through timely communication, growth-based feedback and strategy implementation that meet students needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organizational goals.
Overview
8
8
years of professional experience
Work History
Inflight AQP Instructor Evaluator
United Airlines
Houston, TX
09.2023 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Delivering regulatory and service training curricula with lesson plans approved by the FAA and United.
- Boosted student performance by providing individualized support and targeted feedback.
- Evaluate trainee and current flight attendant performance following FAA and United standards.
- Ensuring adherence to FAA and company regulations while conducting and facilitating lesson plans
- Work and collaborate with fellow instructors and management to ensure curriculum is being followed and we are providing an industry leading training environment.
Flight Attendant
United Airlines
01.2021 - 09.2023
- Conduct pre-flight safety checks, continuously monitor all safety conditions and emergency equipment of our aircraft while on the ground and in flight, explain all safety equipment.
- Verify that passengers are following safety signs and procedures, respond to onboard medical situations, handle customer conflicts throughout the flight.
- Served passengers using great customer service by providing snacks/beverages, answering questions, and assisting passengers with luggage and seating arrangements.
- Ensure adherence to FAA and company regulations while using meditation and de-escalation skills to defuse on board situations.
- Adapted to schedule changes, flight delays, and disruptions.
- Operates mechanical and safety equipment such as oxygen systems, aircraft doors, evacuation slides, fire extinguishers, life rafts, galley equipment.
- Works with other crewmembers on a team to ensure all services meet company standards while providing industry leading service to our passengers.
Transportation Security Officer
Transportation Security Administration
01.2019 - 01.2020
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.
- Selected as Acting Lead Officer assisting team with enforcing all new regulations, policies, procedures, safety issues and guidelines required of them.
- Interacting with the public, giving directions and responding to inquiries.
- Maintained a high level of Customer Service and Communication while using required observation and security techniques.
- Engaging in the continuous development of critical thinking skills necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
- Prepared various types of communications such as morning briefings, checkpoint logs, reports, and documents.
Medical Technician
First Light Recovery
01.2019 - 01.2019
- Documented and observed resident behaviors while helping determine effective client care methods
- Worked alongside licensed staff to implement and revise individual patient treatment plans and goals.
- Monitored and ensured safety of clients at high risk for harmful behavior to self or others.
- Measured and monitored patients' vital signs and assisted with activities of daily living.
- Ensure accurate accounting and safekeeping of all narcotics at all times; performs change of shift narcotic count in accordance with regulations and policies.
- Adhering to all facility policies and procedures and Pharmacy Board rules and regulation regarding the administration and documentation of narcotic medications.
Water Treatment Specialist
U.S. Army
01.2017 - 01.2019
- Assists in water reconnaissance and setup, operation, and maintenance of water points.
- Assists in site preparations, setup, operation, troubleshooting, and maintenance of water purification equipment and storage facilities.
- Operated and maintained equipment used in production of potable water in field locations; while also performing water quality analysis tests.
- Maintained files such as hazardous waste databases, chemical usage data, personnel exposure information, and reconnaissance diagrams of water setup locations.
- Determined the amounts and different types of chemicals needed for the water purification processes based on equipment type.
- Inspect equipment and monitor operating conditions, meters, and gauges to determine load requirements and detect malfunctions.
- Collect and test water and sewage samples, using water testing equipment and color analysis standards.
Electronics Sales Associate
Walmart
01.2016 - 01.2017
- Guided and quickly assisted customers with questions concerns, and complaints via telephone and in person.
- Described products to customers and accurately provided details about prices, and technical information on merchandise while giving excellent customer service.
- Insured the showroom was clean, while also maintaining neat, and organized product displays.
- Built customer confidence by actively listening to concerns and giving professional and appropriate feedback.
- Understand the nature and the importance of each product to explain its use to customers.
- Apprised with product updates and products information so as to offer good response to customers’ questions.
Education
University of Maryland University College
Water Treatment Specialist Certification
Advanced Skills Course
Basic Skills Course
High School Diploma -
David Starr Jordan High School
Skills
- Time management
- Secret Clearance
- Customer Service
- Organization
- Adaptability
- Ability to work with persons with diverse backgrounds
- Safety Procedures
- Leadership Qualities
- Airline Operations
- Training and coaching
References
- Darius Baker, U.S. Army, NCO, 251-303-2386, dariusdbaker2010@gmail.com
- Krizia Chapel, U.S. Army, NCO, 415-240-7134, krizasamonte@gmail.com
- James Brown, U.S. Army, NCO, 404-468-1609, jlatmo@gmail.com
- Ruby Guerrero, U.S. Army, NCO, 915-243-2449, rguerrerot19@gmail.com
Timeline
Inflight AQP Instructor Evaluator
United Airlines
09.2023 - Current
Flight Attendant
United Airlines
01.2021 - 09.2023
Transportation Security Officer
Transportation Security Administration
01.2019 - 01.2020
Medical Technician
First Light Recovery
01.2019 - 01.2019
Water Treatment Specialist
U.S. Army
01.2017 - 01.2019
Electronics Sales Associate
Walmart
01.2016 - 01.2017
University of Maryland University College
Water Treatment Specialist Certification
Advanced Skills Course
Basic Skills Course
High School Diploma -
David Starr Jordan High School