Denise McGriff
Havana,FL
Summary
Skilled at providing exceptional customer service and conflict resolution, with a proficient knowledge of Inflight Crewmember policies and procedures. Possess excellent verbal and written communication skills, including public speaking. I am capable of evaluating job performance and delivering constructive feedback in a professional manner. I thrive in fast paced environments and welcome change, all while maintaining a strong attention to detail.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Adjunct Qualified Inflight Instructor/Evaluator
JetBlue Airways
OSC Orlando
04.2025 - Current
- Conduct and facilitate evaluations of Inflight crewmembers during Continued Qualification Training (CQT) and Initial Qualification Training (QT) in a classroom setting, ensuring compliance of safety regulations and company standards.
- Administer and assess drills, including door operations, medical emergency response, over wing window exit (OWWE) procedures, and fire management.
- Evaluate crew performance in simulated emergency scenarios whether on land or in water during planned or unplanned emergency evacuations and provide constructive feedback for improvement.
- Document evaluation results accurately and maintain detailed records of crewmembers’ performance and areas of opportunity or development.
- Willingly assist in the remediation of crewmembers on their 3rd attempts, offering guidance and instruction to improve their execution and understanding of critical procedures.
Inflight Crewmember
JetBlue Airways
FLL
11.2022 - Current
- As an inflight crew member, my duties include greeting and assisting up to 200 customers on every flight, executing safety checks prior to departure, directing customers to their seats effectively and efficiently, created an inclusive environment by welcoming and assisting customers who require special needs such as elderly, disabled, and young children. Most importantly, led safety demonstrations, giving an overview of seat belt regulations, oxygen mask usage, and exit door awareness, and lastly, processed beverage and snack orders with accuracy.
Supervisor
Tallahassee Orthopedic Clinic
Tallahassee, FL
12.2016 - 10.2022
- Front Desk: Started out at our front desk where my duties included checking patients in/out, appointment scheduling, insurance verification, and ensuring a smooth and efficient patient experience.
- Lead Trainer: Trained all new front desk employees on Patient Intake operations or procedures. Developed and implemented training programs for new employees on various work processes. Also, mastering and training staff on new software updates that streamlined our workflow and improved data accuracy within the clinic.
- Supervisor: Covered all aspects of clinic operations and ensured compliance with company policies. Leading my team with customer service and project management, I resolved patient complaints/ concerns resulting in improved patient satisfactory and positive feedback. Also, spearheaded and completed projects and reports, resulting in clinic efficiency and patient flow.
Shift Manager
Taco Bell
Tallahassee, FL
08.2008 - 07.2016
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Managed closing duties, including restocking items and reconciliation of the cash drawer.
Education
Associate - International Affairs
Tallahassee Community College
Tallahassee, FL01-2016
High school diploma -
East Gadsden High School
Havana, FL05-2009
Skills
- Customer Service
- Communication
- Multitasking under fast-paced environment
- Organization and Initiative
- Flexible
- Leadership
- Sharepoint
- Microsoft Office/ Excel
- Microsoft Teams
- Shift Management
- POS
Certification
- Inflight Crewmember
- Continued Qualification Training
- Initial Qualification Training
Timeline
Adjunct Qualified Inflight Instructor/Evaluator
JetBlue Airways
04.2025 - Current
Inflight Crewmember
JetBlue Airways
11.2022 - Current
Supervisor
Tallahassee Orthopedic Clinic
12.2016 - 10.2022
Shift Manager
Taco Bell
08.2008 - 07.2016
Associate - International Affairs
Tallahassee Community College
High school diploma -
East Gadsden High School