Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira Humber

Sunrise,FL

Summary

Dedicated and empathetic customer service professional with over 5 years of experience helping customers via phone, chat, and email. Solutions oriented professional with a passion for delivering excellent service and the ability to work independently in any environment. Excelled in enhancing customer satisfaction by 20% and driving sales growth through expert communication and problem-solving skills. Proficient in CRM systems and committed to delivering exceptional service.

Overview

4
4
years of professional experience

Work History

Flight Attendant

United Express
09.2024 - Current
  • Improved customer satisfaction by 20% through effective communication and problem-solving.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.


Administrative Assistant

Atilus & Associates
01.2021 - 01.2022
  • Managed executive calendars, scheduled meetings, and coordinated travel arrangements, ensuring timely and efficient use of time.
  • Answered phone calls, handled inquiries, and directed messages to appropriate personnel.
  • Prepared and proofread correspondence, reports, and presentations for senior manag ement..
  • Maintained filing systems and ensured that both physical and digital records were organized and accessible.
  • Supported the recruitment process by scheduling interviews, preparing documents, and assisting with onboarding new employees.

Senior Sales Representative

Infinity Sales Group
02.2022 - 07.2023
  • Customer Relationship Management (CRM): Expertise in managing customer accounts, resolving issues, and providing tailored product solutions.
  • Credit Card Services: Knowledge of card issuing, payment processing, fraud prevention, and implementing credit checks.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.

Flight Attendant

National Airlines
10.2023 - 03.2024
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Education

High School Diploma -

Piper High
06-2019

Skills

  • Communication: Excellent verbal and written communication, with the ability to clearly explain complex issues to customers
  • Customer Service: Proven track record of handling customer inquiries, resolving issues, and delivering a positive experience
  • Technical Proficiency: Comfortable using CRM systems, MS Office Suite, and video communication tools (Zoom, Teams, etc)
  • Problem Solving: Ability to quickly identify customer concerns and provide solutions, ensuring satisfaction
  • Self-Motivation: Strong work ethic, able to thrive in a remote work environment with little supervision
  • Multitasking: Skilled in managing multiple tasks at once while maintaining attention to detail

Timeline

Flight Attendant

United Express
09.2024 - Current

Flight Attendant

National Airlines
10.2023 - 03.2024

Senior Sales Representative

Infinity Sales Group
02.2022 - 07.2023

Administrative Assistant

Atilus & Associates
01.2021 - 01.2022

High School Diploma -

Piper High

Similar Profiles

CREATE PROFILE
Kira Humber