Reliable professional with extensive experience in customer service, as well as experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping.
Hi, I’m
Kira Jefferson
Baltimore,MD
Summary
Overview
10
years of professional experience
Work History
Office of Budget and Finance Baltimore County
Office Assistant
05.2024 - Current
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
Maryland State Board of Dental Examiners
Administrative Aide
02.2022 - 12.2023
Job overview
- Manage data in spreadsheets and reports
- Handled incoming and outgoing phone calls and email correspondence
- Application Processing
- Filing
- Records Management
- Distribute incoming and outgoing mail
- Organize, store and print company documents as needed
- Enhanced team productivity with thorough record-keeping and timely correspondence management
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
State of Maryland Department of Social Services
Office Clerk
11.2021 - 02.2022
Job overview
- Filing documents
- Sort as well as distribute incoming mail
- Preparing 300+ covid packages for distribution daily
- Maintained organized files and stocked supplies to support team needs and maximize performance
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Prometric
Customer Service Representative
09.2019 - 11.2021
Job overview
- Handling on average 100+ calls daily
- Effective Multitasking while on calls and switching between multiple systems
- Reference and analyze wide variety of source data, including online databases and other files to obtain necessary data to provide assistance to customers
- Ensure that customers are satisfied and resolve their issues
- Troubleshoot common issues and concerns
- Provide outstanding member service, support, and maintain strong professional relationships with members via telephone
- Provide technical assistance and problem resolution services for customers.
Things Remembered
Customer Service Associate
11.2014 - 02.2019
Job overview
- Provide excellent customer service & Record all transactions promptly, accurately, and in compliance with company procedures
- Resolve customer issues and concerns
- Respond to telephone and in person inquires, providing quality service to customers
- Maintained outstanding customer service per company standards.
Education
Baltimore Civitas High SchoolBaltimore, MD
High School Diploma
University Overview
Skills
- Experience Working with Diverse Populations in High Stress Situations
- Excellent Organizational Skills
- Computer Skills: MS Word, MS Excel, MS PowerPoint, MS Outlook
- Clerical Duties
- Mail Distribution
- Multi-line Telephone System
- Recordkeeping
- Excellent Customer Service Skills
- Dedicated Team Player
- Administrative Skills
- Adaptability and Flexibility
References
References
Matthew Karpus
Former Compliance Manager for MD Board of Dental Examiners
Timeline
Office Assistant
Office of Budget and Finance Baltimore County
05.2024 - Current
Administrative Aide
Maryland State Board of Dental Examiners
02.2022 - 12.2023
Office Clerk
State of Maryland Department of Social Services
11.2021 - 02.2022
Customer Service Representative
Prometric
09.2019 - 11.2021
Customer Service Associate
Things Remembered
11.2014 - 02.2019
Baltimore Civitas High School
High School Diploma
Similar Profiles
Maureen PowellMaureen Powell
Financial Management Analyst at Alachua County BoCC Office of Management and BudgetFinancial Management Analyst at Alachua County BoCC Office of Management and Budget
THERESA THUERRAUCHTHERESA THUERRAUCH
Manager at Baltimore County Public School, Office of Food and NutritionManager at Baltimore County Public School, Office of Food and Nutrition
Carol EstepCarol Estep
Administrative Aide IV at Prince George's County Office Of FinanceAdministrative Aide IV at Prince George's County Office Of Finance
Neilon BaptisteNeilon Baptiste
Electrical Contractor at American Lighting and SignalizationElectrical Contractor at American Lighting and Signalization
Aaron BlankenshipAaron Blankenship
8th Grade Social Studies Teacher at Baltimore City Schools8th Grade Social Studies Teacher at Baltimore City Schools