Kira Jefferson
Baltimore,MD
Summary
Reliable professional with extensive experience in customer service, as well as experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping.
Overview
9
9
years of professional experience
Work History
Administrative Aide
Maryland State Board of Dental Examiners
02.2022 - 12.2023
- Manage data in spreadsheets and reports
- Handled incoming and outgoing phone calls and email correspondence
- Application Processing
- Filing
- Records Management
- Distribute incoming and outgoing mail
- Organize, store and print company documents as needed
- Enhanced team productivity with thorough record-keeping and timely correspondence management.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
Office Clerk
State of Maryland Department of Social Services
11.2021 - 02.2022
- Filing documents
- Sort as well as distribute incoming mail
- Preparing 300+ covid packages for distribution daily
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Representative
Prometric
09.2019 - 11.2021
- Handling on average 100+ calls daily
- Effective Multitasking while on calls and switching between multiple systems
- Reference and analyze wide variety of source data, including on-line databases and other files to obtain necessary data to provide assistance to customers
- Ensure that customers are satisfied and resolve their issues
- Troubleshoot common issues and concerns
- Provide outstanding member service, support, and maintain strong professional relationships with members via telephone
- Provide technical assistance and problem resolution services for customers
Customer Service Associate
Things Remembered
11.2014 - 02.2019
- Provide excellent customer service & Record all transactions promptly, accurately, and in compliance with company procedures
- Resolve customer issues and concerns
- Respond to telephone and in person inquires, providing quality service to customers
- Maintained outstanding customer service per company standards
Education
Baltimore Civitas High School
Baltimore, MDSkills
- Experience Working with Diverse Populations in High Stress Situations
- Excellent Organizational Skills
- Computer Skills: MS Word, MS Excel, MS PowerPoint
- Clerical Duties
- Mail Distribution
- Multi-line Telephone System
- Recordkeeping
Timeline
Administrative Aide
Maryland State Board of Dental Examiners
02.2022 - 12.2023
Office Clerk
State of Maryland Department of Social Services
11.2021 - 02.2022
Customer Service Representative
Prometric
09.2019 - 11.2021
Customer Service Associate
Things Remembered
11.2014 - 02.2019
Baltimore Civitas High School
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