KIRA JOHNSON
Las Vegas,NV
Summary
Talented Makeup Artist with in-depth knowledge of makeup artistry and cosmetic industries. Possessing strong visual sense and creative imagination. Goal-oriented professional successful building lasting relationships with clients. Lover off all things beauty, fur babies, and fitness.
Overview
11
11
years of professional experience
Work History
Freelance Makeup Artist
Kira Johnson Artistry
02.2020 - Current
- Created and applied makeup looks for professional athletes for UFC and ESPN productions, various bridal parties, and editorial shoots.
- Maintained hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Continuously pursued professional development opportunities by attending industry conferences and workshops, staying current on new trends and techniques.
Customer Service and Operations Manager
eBay
03.2020 - 05.2024
- Resolve any operational exceptions and disputes that would disrupt order life cycle with end goal of delivering white glove customer service for every order
- Manage CRM and WMS/ERP systems ensuring order SLA
- Build, lead, mentor and maintain customer support team focused meeting KPIs and providing exceptional customer experience through seamless operations
- Create and implement strategic plans for order management, inventory control, and languishing orders
- Manage scheduling, hiring, and training of customer support and operations team of 10-40 direct reports
Senior Customer Service Advisor
Farfetch.com
06.2016 - 01.2019
- Assist customers with order inquiries across multiple channels (email, phone, and social) to achieve sales goals
- Act as point of escalation for team for customer complaint and IT related support resolution
- Identify individual rep training needs, train/coach Customer Service Advisors and coordinate with Training team for continuous education
- Lead daily Kaizen/continuous improvement efforts with team to ensure high level of service.
Wholesale Coordinator and Customer Service Lead
VOOM by Joy Haan
04.2013 - 04.2015
- Assist photo shoot production including styling, casting, location scouting, and product preparation
- Conduct showroom appointments and create booth design and merchandise product for major apparel trade shows in Miami, Atlanta, Dallas, and Las Vegas to meet sales goals
- Resolve disputes with buying teams in regard to shipping discrepancies, product damages, and style non-performance.
Education
Some College (No Degree) - Communications
Albany State University
Albany, GATrade Certificate -
LMI Makeup Institute
Las Vegas, NV05.2020
Skills
- Sales
- Creative makeup application
- Editorial makeup
- Trend Monitoring
- Makeup product knowledge
- Client Relationship Building
- Body Painting
- Special Effects
Timeline
Customer Service and Operations Manager
eBay
03.2020 - 05.2024
Freelance Makeup Artist
Kira Johnson Artistry
02.2020 - Current
Senior Customer Service Advisor
Farfetch.com
06.2016 - 01.2019
Wholesale Coordinator and Customer Service Lead
VOOM by Joy Haan
04.2013 - 04.2015
Some College (No Degree) - Communications
Albany State University
Trade Certificate -
LMI Makeup Institute
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