Kira Kakudo
Elk Grove,CA
Summary
Energetic Customer Service Representative with 4+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
11
11
years of professional experience
Work History
Beauty Advisor/Operations
Sephora
11.2022 - Current
- Organized and restocked products
- Educate the customers on products and help them find the products they need
- Inventory and shipment
- Greeted customers with a happy welcoming
- Completed opening and closing duties
- Sanitized the store and the products
Barista
Starbucks
02.2022 - 07.2022
- Prepare and serve coffee, espresso drinks, blend coffees and teas
- Maintain calm demeanor during high-volume periods and special events
- Memorize official and off-menu coffee and tea preparations
- Greet guests with pleasant smiles and superior customer service
- Clean and sanitize work areas, utensils and equipment
- Restock counter and customer areas to maintain adequate items levels for expected needs
- Resolved customer disputes with professionalism
Barista Shift Lead
Onit Coffee
04.2021 - 01.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Greeted guests with pleasant smiles and superior customer service
- Maintained calm demeanor during high-volume periods and special events
- Described menu items to customers and suggested products based on stated preferences
- Completed opening and closing duties to facilitate business operations
- Supervised, motivated and led employees to maintain productivity and customer service levels
Behavioral Therapist
Center for Autism and Related Disorders, Inc
02.2020 - 06.2021
- Effectively managed time and caseloads based on sessions per week
- Assisted with building life and social skills useful for everyday activities and interactions
- Developed activity plans and instructional materials to assist with treatment
- Documented patients' activities and behaviors into the EHR system for recordkeeping
Barista Shift Lead
Dutch Bros
06.2018 - 02.2020
- Maintained calm and friendly demeanor with upset customers to de-escalate stressful situations
- Performed daily cleaning, including taking apart and cleaning machines, mopping, and disinfecting of the facility
- Provided leadership role in assistance with the processing of customers orders and services
- Trained new employees on operations, pointing out safety mechanisms and features
- Received payments for the products purchased for the store, including counting out the till at the end of the shift
- Participate in monthly meetings
Referee
Elk Grove Youth Soccer League
05.2014 - 11.2016
- Conferred with coaches, players and umpires to discuss calls and disputes
- Executed high-pressure decisions, including awarding of points and imposition of penalties under time constraints
- Adhered to and enforced game rules and regulations
- Compiled scores, statistics and other athletic records for verification purposes with high degree of accuracy
- Explained rules, regulations and league guidelines to players and coaches
Education
Psychology -
Cosumnes River College
Sacramento, CAPsychology -
Sacramento State University
Sacramento, CAHigh School Diploma -
Elk Grove High School
Elk Grove, CA05.2018
Skills
- Build and maintain positive working relationships
- Excellent customer service
- Data entry
- Time management
- Excellent communication skills
- New employee training
- Multitasking
- Planning and organizing work
Timeline
Beauty Advisor/Operations
Sephora
11.2022 - Current
Barista
Starbucks
02.2022 - 07.2022
Barista Shift Lead
Onit Coffee
04.2021 - 01.2022
Behavioral Therapist
Center for Autism and Related Disorders, Inc
02.2020 - 06.2021
Barista Shift Lead
Dutch Bros
06.2018 - 02.2020
Referee
Elk Grove Youth Soccer League
05.2014 - 11.2016
Psychology -
Sacramento State University
High School Diploma -
Elk Grove High School
Psychology -
Cosumnes River College
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