Kira Potts
West Palm Beach
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
5
5
years of professional experience
Work History
Patient Ambassador
Morrison
West Palm Beach
10.2025 - Current
- Acted as a liaison between patients and healthcare providers, ensuring clear communication and understanding of care plans.
- Facilitated patient feedback sessions, resulting in actionable insights that improved service delivery and patient satisfaction.
- Engaged with patients to foster a welcoming environment, contributing to a positive healthcare experience.
- Monitored patient satisfaction metrics, identifying trends that guided targeted improvements in service offerings.
- Analyzed patient feedback trends, driving targeted enhancements that elevated overall service quality.
- Fostered strong relationships with patients, enhancing their comfort and trust in the healthcare process, leading to improved patient engagement.
Service Manager
Chipotle Grill
West Palm Beach
05.2023 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Managed inventory levels of parts necessary for servicing customers' needs.
Shift Leader
Panera Bread
West Palm Beach
05.2021 - 05.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Bachelor of Arts - Health Care Management And Administration
Palm Beach State College
Lake Worth, FL05-2025
Associate of Arts -
Palm Beach State College
Lake Worth, FL12-2022
Skills
- Customer Service Management
- Workplace Safety
- Multiple Priorities Management
- Culture development
- Service Documentation
- Staff Supervision
- Policy and Procedure Enforcement
- Inventory Management
- Employee Training and Development
Timeline
Patient Ambassador
Morrison
10.2025 - Current
Service Manager
Chipotle Grill
05.2023 - Current
Shift Leader
Panera Bread
05.2021 - 05.2023
Bachelor of Arts - Health Care Management And Administration
Palm Beach State College
Associate of Arts -
Palm Beach State College