Kira Roxy
Banquet & Event Management
Shakopee,MN
Summary
Hands-on manager overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences. Hardworking and passionate job seeker with strong customer service skills eager to jump into any situation to learn.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Assistant Banquet Manager
Mystic Lake Casino And Hotel
Prior Lake, MN
04.2022 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Oversaw high-volume events in 100,000 sq ft event center.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Coordinate weddings, galas, conferences and corporate events throughout banquet space.
- Handled planning schedules and delegating staff to meet coverage and service demands.
Sales Associate
Best Buy
Burnsville, MN
09.2021 - 03.2022
- Engaged with customers to build rapport and loyalty.
- Greeted customers, offered assistance in finding requested items.
- Increased sales by offering advice on purchases and promoting additional products.
Location Manager
Cherry Hills Program
Gilbert, AZ
11.2018 - 12.2020
- Seasonal job taken on every year during holiday season.
- Hired and trained staff on company policy and procedure for rapid onboarding.
- Received product and set up entire set to meet guest satisfaction.
- Handled customer issues that happen to arise using customer service skills.
Assistant Manager
Dairy Queen Grill & Chill
Gilbert, AZ
09.2018 - 07.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Hospitality Administration And Management
Northern Arizona University
Flagstaff, AZ 08.2020 - Current
High School Diploma -
Higley High School
Gilbert, AZ 2016.07 - 2020.05
Skills
Venue coordination
undefinedCertification
TIPS Certification
Timeline
Assistant Banquet Manager
Mystic Lake Casino And Hotel
04.2022 - Current
TIPS Certification
04-2022
Sales Associate
Best Buy
09.2021 - 03.2022
ServSafe
05-2021
Bachelor of Arts - Hospitality Administration And Management
Northern Arizona University
08.2020 - Current
Location Manager
Cherry Hills Program
11.2018 - 12.2020
Assistant Manager
Dairy Queen Grill & Chill
09.2018 - 07.2020
High School Diploma -
Higley High School
2016.07 - 2020.05
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