Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kira Santiesteban

Kira Santiesteban

Front-Desk, Taxes Prepared
Miami,FL

Summary

Skilled in customer service and food safety, I enhanced client satisfaction and tax savings at Self-employed and boosted team productivity at Bamboo Restaurant Miami. Leveraging strong problem-solving and digital-first approaches, I achieved a significant reduction in error rates and paper usage, fostering strong client relationships and repeat business.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Taxes Prepared

Self-employeed
12.2024 - Current
  • Enhanced client satisfaction by diligently preparing accurate and error-free tax returns.
  • Achieved significant reduction in paper usage by transitioning to digital-first approach in document preparation.
  • Improved client satisfaction with timely and accurate document preparation.
  • Assisted in identifying potential deductions and credits for clients, maximizing their tax savings.
  • Offered personalized client consultations to understand their specific document preparation needs, leading to higher client retention rates.
  • Conducted comprehensive research to support document accuracy, enhancing credibility of final output.
  • Implemented quality control measures for document review, significantly reducing error rate.
  • Reviewed production schedules and streamlined processes.

Front-Desk ,Customer Services

Bamboo Restaurant Miami
02.2024 - 02.2025
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Increased team productivity with effective communication and collaboration strategies.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.

Education

Bachelor of Science - Social Comunication

Oriente University
Santiago De Cuba
05.2001 -

Skills

Customer service focus

Food safety

Ingredient sourcing

Sanitation standards

Timeline

Taxes Prepared

Self-employeed
12.2024 - Current

Front-Desk ,Customer Services

Bamboo Restaurant Miami
02.2024 - 02.2025

Bachelor of Science - Social Comunication

Oriente University
05.2001 -

Similar Profiles

CREATE PROFILE
Kira SantiestebanFront-Desk, Taxes Prepared