Kira Shea
Phoenix,AZ
Summary
Hardworking and dependable team member with experience in customer service and food service. Skilled at handling cash, using POS systems, preparing food safely, and keeping a clean, organized workspace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sandwich Maker
Baggins Gourmet Sandwiches
Scottsdale, AZ
03.2025 - 01.2026
- Coordinated and executed customer order management processes, prioritizing efficiency and timely delivery in a curbside service setting.
- Oversaw cash register operations, ensuring accurate and efficient transaction processing.
- Managed phone inquiries and order processing to ensure seamless customer interactions and service delivery.
- Streamlined order management processes by effectively delivering supplies to front-line staff.
- Performed routine cleaning and mopping tasks to maintain a pristine and safe environment for all occupants.
- Oversaw inventory restocking operations, implementing FIFO methods to maintain high-quality product availability.
Concierge
Birdcall
Scottsdale, AZ
02.2024 - 03.2025
- Oversaw store opening procedures to ensure operational readiness for business.
- Executed store closing procedures to ensure security and operational readiness for the following business day.
- Mastered point of sale (POS) systems and transaction management protocols.
- Assisted customers with inquiries and concerns. Supported inventory management tasks. Aided in food preparation as required.
- Executed customer transaction processing with precision and efficiency to enhance checkout experience.
- Delivered exceptional phone assistance to customers and colleagues, ensuring a positive experience.
- Maintained cleanliness and organization in dining area to enhance guest experience.
- Executed dishwashing responsibilities to ensure cleanliness and organization of kitchenware.
- Ensured hygiene and sanitation standards in restrooms were consistently upheld.
- Oversaw waste removal operations to ensure a consistently clean and hygienic environment.
Team Member
Lou Malnatis Pizzeria
Scottsdale, AZ
02.2023 - 01.2024
- Coordinated and executed customer order management processes, prioritizing efficiency and timely delivery in a curbside service setting.
- Oversaw cash register operations, ensuring accurate and efficient transaction processing.
- Managed phone inquiries and order processing to ensure seamless customer interactions and service delivery.
- Streamlined order management processes by effectively delivering supplies to front-line staff.
- Performed routine cleaning and mopping tasks to maintain a pristine and safe environment for all occupants.
- Oversaw inventory restocking operations, implementing FIFO methods to maintain high-quality product availability.
Education
High School Diploma -
Elevated Academy
Online Skills
Cash handling
Basic math
Food safety
Kitchen experience
Front desk experience
POS experience
Phone etiquette
Time management
Sanitization
Customer service
English
Certification
•Food handlers license
Timeline
Sandwich Maker
Baggins Gourmet Sandwiches
03.2025 - 01.2026
Concierge
Birdcall
02.2024 - 03.2025
Team Member
Lou Malnatis Pizzeria
02.2023 - 01.2024
High School Diploma -
Elevated Academy