Summary
Overview
Work History
Education
Skills
Certification
Participated in community theatre, competitive dance for 8 years, weightlifting, tennis, plays flute
Timeline
Generic

Kira Shryock

Fort Collins,CO

Summary

Reliable and upbeat Front Desk and Marketing Associate, successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent and Marketing

Golds Gym
04.2021 - 08.2023
  • Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process appointments
  • Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at a busy facility.
  • Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Drove revenue by communicating and demonstrating the benefits of products, memberships, and special promotions to customers.

Barista and Events Host

The Sound Cafe Enlightened Studios
09.2021 - 11.2022
  • Hosted and worked events such as LGBTQ+ charities, game nights, and live music.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Cleaned and sanitized areas between showings for adherence to sanitary standards.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Inspected tickets and customer IDs, checking for appropriate age requirements.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained food safety and sanitation standards.

Education

Bachelor of Arts - Journalism And Media Communications

Colorado State University
Fort Collins, CO
09.2026

Associate of Arts - General Studies

Northwest Florida State College
Niceville, FL
05.2023

Skills

  • Personable Demeanor
  • Automated Telephone Systems
  • Credit and Cash Payments
  • Guest Services
  • Time Management
  • Front Desk Management
  • Sales Expertise
  • Customer Service
  • Product and Service Sales

Certification

  • CNC - Certified Nutrition Coach

Participated in community theatre, competitive dance for 8 years, weightlifting, tennis, plays flute

I participated in my local community theatre for two shows. During this time I gained strong skills in communication, teamwork, and the entertainment field. The shows consisted of dancing, acting, and singing. Besides theatre, I also did competitive Irish Dance for 8 years. This taught me more teamwork skills as well, as I was strongly committed to a competitive dance team that placed 1st in Nationals. Currently, I am very focused on prioritizing my health and increasing my strength. I have been lifting for 2 years now with a personal trainer, I also track my macronutrients. Growing up I played tennis for my 5th grade team, but had been taking private tennis lessons for 3 years. I played flute for my schools from 5th grade to 10th grade, where I participated in the marching band.

Timeline

Barista and Events Host

The Sound Cafe Enlightened Studios
09.2021 - 11.2022

Front Desk Agent and Marketing

Golds Gym
04.2021 - 08.2023

Bachelor of Arts - Journalism And Media Communications

Colorado State University

Associate of Arts - General Studies

Northwest Florida State College

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Kira Shryock