Valerie Peru
Fullerton
Summary
Dynamic and detail-oriented professional with extensive customer service experience at Golds Gym. Proven ability to enhance client engagement through effective communication and organization. Skilled in managing multiple tasks while maintaining accuracy in member records. Recognized for initiative-taking and proficiency in gym management software, ensuring streamlined operations and exceptional member experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Golds Gym ~
11.2024 - Current
- Managed incoming calls and inquiries, directing them to appropriate staff efficiently.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments and classes, optimizing client participation and engagement.
- Maintained accurate member records using gym management software for streamlined operations.
- Coordinated facility tours, highlighting amenities to enhance member interest and retention.
Barista
Movita Juice Bar
08.2023 - 05.2024
- Prepared high-quality beverages following standardized recipes and customer specifications.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Trained new baristas on beverage preparation techniques and customer interaction standards.
- Developed a strong knowledge of menu items to enhance upselling opportunities with customers.
- Cleaned counters, machines, utensils, and seating areas daily.
Sandwich Artist
Omar Perez - Jersey Mikes
08.2022 - 07.2023
- Prepared sandwiches according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Increased speed of service through effective multitasking and time management skills.
- Operated cash register accurately, processing transactions efficiently and ensuring proper change handling.
Restaurant Hostess
Carlos Feliciano
04.2021 - 08.2022
- Greeted guests warmly, ensuring a great first impression upon arrival.
- Trained new hostesses on best practices in greeting and seating procedures.
- Managed reservation system, optimizing table assignments for efficiency and guest satisfaction.
- Coordinated with servers and kitchen staff to facilitate smooth dining experiences.
- Handled guest inquiries and complaints professionally, enhancing customer service quality.
House and Pet Sitter
Family Members
09.2020 - 08.2021
- Ensured safety and well-being of pets through daily care and monitoring.
- Provided consistent companionship for pets, enhancing emotional stability during owners' absence.
- Maintained cleanliness and organization in home environments, following specific care instructions.
- Managed household tasks, including watering plants and collecting mail, supporting overall home maintenance.
- Communicated regularly with family members regarding pet status and any concerns or updates.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
Education
No Degree - Child Development
Fullerton College
Fullerton, CASkills
- Customer service
- Time management
- Telephone etiquette
- Initiative-taking
- Multitasking and organization
- Computer proficiency
Accomplishments
- Supervised all new coming staff members and built great relationships with colleagues to gain trustworthiness and move up in my position.
- Documented and resolved costumers worries which led to great outcomes.
Certification
- ISSA Training - will be completed this finishing year
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Front Desk Receptionist
Golds Gym ~
11.2024 - Current
Barista
Movita Juice Bar
08.2023 - 05.2024
Sandwich Artist
Omar Perez - Jersey Mikes
08.2022 - 07.2023
Restaurant Hostess
Carlos Feliciano
04.2021 - 08.2022
House and Pet Sitter
Family Members
09.2020 - 08.2021
No Degree - Child Development
Fullerton College
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