Kira Sohappy
Seattle
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness. I’m also a Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Cof Training Services
Burlington
11.2023 - 12.2024
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted individuals in learning and developing new skills.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored health and well-being of clients and reported significant health changes.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Contributed to case reviews of client status and progress.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Helped clients get in and out of beds and wheelchairs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Built strong and trusting rapport with clients and loved ones.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server
The Cheesecake Factory
Sherman Oaks
02.2021 - 04.2022
- Provided excellent customer service to ensure satisfaction.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Followed health safety guidelines when preparing and serving food products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Trained new employees to perform duties.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and confirmed complete orders.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Presented menus and answered questions regarding items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Responded to ad hoc cleaning duties at end of shift.
- Maintained records of transactions made during shift as required by law or company policy.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Marysville Pillchuck High School
Marysville, WA 04-2020
Skills
- Patient care
- Crisis intervention
- Behavior management
- Health monitoring
- Client documentation
- Life skills training
- Relationship building
- Emotional intelligence
- Positive reinforcement
- Hygiene assistance
Timeline
Direct Support Professional
Cof Training Services
11.2023 - 12.2024
Server
The Cheesecake Factory
02.2021 - 04.2022
High School Diploma -
Marysville Pillchuck High School