Kira Whitworth
Maitland,FL
Summary
Certified, Product leader with 10+ years of experience driving strategy and execution, while strengthening product operations, in high-growth, fast-paced environments. Skilled at influencing cross-functional teams, aligning stakeholders, and delivering prioritized roadmaps that achieve business and customer outcomes. Known for building high performing teams, mentoring talent, and using data to build scalable, customer-centric solutions.
Overview
14
14
years of professional experience
Work History
Product Manager
Hilton Grand Vacations
08.2022 - Current
- Own roadmap strategy and prioritization for Enterprise time-share sales by identifying high-impact problems and translating them into capital-funded initiatives that improve employee and customer experiences.
- Leading unified sales digitization across three brands post-M&A by defining strategy through data-driven process analysis, stakeholder collaboration, and current-state documentation.
- Orchestrating stabilization of business-critical platforms by aligning support, vendors, and stakeholders, improving issue quality through standardized RCA, and enabling end-to-end testing via new lower environments and reusable test scripts.
Product Manager
Office Practicum
03.2022 - 06.2023
- Drove modernization of a specialized Pediatric EHR and patient engagement system, enhancing interoperability and vaccine management for 2,000+ medical practices.
- Led pilot for pediatric specific patient management enhancements to EHR, that resulted in a strategic market advantage through achievement of the industries first ever Drummond Pediatric Health IT Certification.
- Grew the skills and visibility of the product management team by mentoring peers, growing product knowledge base, and initiating standardization of JIRA priorities and statuses that resulted in shared alignment and internal reporting efficiencies amongst cross functional teams.
Agile Product Owner
Availity Clinical Solutions (formerly Diameter Health)
02.2021 - 02.2022
- Owned full product lifecycle for API-driven solutions, dashboards, and analytics, standardizing complex clinical data to enable interoperability for HIEs, government agencies, and payers.
- Led pilot to achieve the industry’s first NCQA's Data Aggregator Validation (DAV) Certification, reducing manual HEDIS audit work and enabling two new contracts with major HIEs.
- Delivered 96% of planned roadmap initiatives in 2021 using SAFe Agile methodologies.
Product Owner
AssistRx
09.2019 - 02.2021
- Owned PDLC for ePrescribing, eConsent, PBM integrations, Specialty Pharmacy CRMs, dashboards, and analytics, improving adherence and treatment for complex, high-cost disease management.
- Stabilized business-critical API for Specialty Pharmacy fulfillment at Johnson & Johnson, enabling new contracts and earning a promotion from Business Analyst to Product Owner within 6 months.
- Led company's first migration from legacy CRM to Salesforce, driving successful contract renewal, while guiding multiple agile teams simultaneously to deliver high-quality releases.
Operations Business Analyst
LSQ
10.2014 - 08.2019
- Championed PDLC for Payment Management and API-driven Automated Queuing solutions, optimizing working capital access and reducing contract-to-close cycle times by 50% through digital process redesign.
- Increased client satisfaction and engagement, raising NPS by 19% through multi-channel user feedback initiatives and strategic stakeholder collaboration.
- Maintained 100% user adoption during replacement platform launch via careful deprecation planning, training, and ongoing communication.
- Delivered API-driven queuing solution that sped collections by 22% and reduced portfolio defaults through automation of case prioritization.
- Partnered with C-Suite to implement company-wide OKRs, boosting employee engagement and productivity, and integrated top-tier risk technologies to improve data accuracy by 21% while reducing risk across a $330M portfolio.
Mortgage Banker
JP Morgan Chase
04.2012 - 10.2014
- Presided over origination, underwriting, and closing processes for portfolio of $20 million real estate loans. Established strong relationships with existing and potential real estate customers, agents, and financial institutions. Ensured compliance with established lending objectives, policies, and procedures. Developed secondary-market fee income goals and profitability objectives, aligned with Bank’s Strategic Plan and annual budget.
- Established ‘Global Solutions Team’ to synthesize and resolve process inefficiencies, including selection and adoption of cutting edge CRM technology that significantly reduced application cycle times.
- Achieved 100% CSAT, 100% call monitoring, and top 10% Producer status for 9 months within mortgage division consisting of 10,000 colleagues.
Education
HL7 FHIR Fundamentals Certification -
HL7 International
On-line12-2021
Certified Product Manager, Level IV -
Pragmatic Institute
Jacksonville, FL01-2020
Advanced Google Analytics Certification -
Google Analytics Academy
On-line07-2019
GED -
Clark College
Vancouver, Washington, WA06-2005
Skills
- Product vision and strategy
- Cross functional leadership
- Coaching and mentoring
- Process improvements
- Data-driven decision making
- Prioritization and execution
- Agile software development
- User and UX research
Timeline
Product Manager
Hilton Grand Vacations
08.2022 - Current
Product Manager
Office Practicum
03.2022 - 06.2023
Agile Product Owner
Availity Clinical Solutions (formerly Diameter Health)
02.2021 - 02.2022
Product Owner
AssistRx
09.2019 - 02.2021
Operations Business Analyst
LSQ
10.2014 - 08.2019
Mortgage Banker
JP Morgan Chase
04.2012 - 10.2014
HL7 FHIR Fundamentals Certification -
HL7 International
Certified Product Manager, Level IV -
Pragmatic Institute
Advanced Google Analytics Certification -
Google Analytics Academy
GED -
Clark College