Kira Wulfert

I worked this position from August of 2022 to the end of February 2024. I returned again in September of 2024 to present.

• Coordinate outgoing referrals, incoming workers' comp referrals/authorization, incoming VA and Tri-Care referrals/authorization, submit and process authorizations for diagnostic imaging, injections, physical therapy and surgeries
• I assisted other specialties with submitting urgent authorizations and completing within the time constraint
• I have been cross trained and assisted with coverage with other positions in the front office
• I have taken on the role as the trainer for new hires for clinic referral assistants
• I also put together and organized resources and tip-sheets within my current role
• I am knowledgeable in my role and often used as a resource
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Boosted patient satisfaction by promptly addressing inquiries and resolving issues professionally.
• Increased efficiency by implementing new processes and providing administrative support to management.

• During my first tenure with the Pizza Factory my responsibilities consisted of taking orders in person and over the phone, scheduled parties, insured all items in dining area and kitchen are clean and stocked, and provided excellent customer service
• During my second tenure with the Pizza Factory my responsibilities was to ensure the orders that were made by the cooks were 100% accurate and that all items were accounted for before I delivered the orders to the customers within a timely manner
• Within a 4 hour period I could deliver up to 13 orders within a 5 mile radius
• I ensured that all item expenses were accounted for at the end of a drop off and tallied at the end of the night to full accuracy
• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
• Warmly welcomed customers upon approaching counter and placing orders.
• Provided expert product knowledge to assist customers in making informed decisions about their purchases.
• Increased customer satisfaction by providing efficient and friendly service at the counter.

• Ensure all claims were accurate upon completion from my doctor every morning, correcting any insurance rejections, clearinghouse rejections or billing errors
• Answered incoming billing calls between the hours of 10am and 2pm, with excellent customer service and completion of reason for their calls
• Found any coding, billing, or insurance processing errors and handled accordingly
• Responsible for running biweekly meetings for my provider with our billing manager, accounts receivable manager, department manager, Chief Financial Officer, the doctor, office manager, practice director, and our contract coordinator
• Verified insurance of patients to determine eligibility.
• Communicated with insurance and providers to resolve denied claims.
• Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
• Filed and updated patient information and medical records.

I worked with The Dermatology Center of Northern California (DCNC) full-time from November 2021 to August 2022, I then moved to part-time until March of 2024. DCNC became affiliates with Golden State Dermatology, thus all employees became Golden State Dermatology employees.

• Daily tasks involve sending the daily bills out to the clearinghouse, answering the phone, schedule appointments, collect payments over the phone, send PDT Prior Authorizations to insurance companies for approval
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.

• The position of expediter confirms the proper order was made and arrives at its destination on time
• The position of busser is a second hand to the servers and bartenders, also turns tables quickly for more service
• The position of Hostess seats people in the sections given to the server, making sure each new table rotates servers
• This position also time manages seating so the servers and chefs are not overloaded
• Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
• Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Improved wait times by closely monitoring and prioritizing urgent orders.

• Assisted customers in contacting agencies within the United States to retrieve their vehicle or their property within the vehicle and maintained confidentiality
• Build trust between myself and our clients with assignments and individual requirements
• Processed assignments within the required timelines for client review
• Guaranteed the fees were captured correctly to avoid payment denial for reimbursement
• Collaborated with team members to ensure seamless communication and consistent service delivery.
• Contributed to process improvements by sharing feedback from customer interactions with management teams.
• Streamlined service processes for quicker response times, leading to improved customer experiences.
• Identified opportunities for upselling products or services, driving revenue growth and business expansion.

• Shadowed the pharmacist
• Learned how they kept the medications organized, how the incoming prescriptions were ready to go for patient pick up or delivery, and how they dispensed the medications for the individual prescriptions