Summary
Overview
Work History
Education
Skills
Good Samaritan Award
Timeline
Generic

Kirah Snead

Atlanta,GA

Summary

Diligent Customer Service Representative with solid background in customer relations. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

6
6
years of professional experience

Work History

Delivery Courier

Walmart
01.2023 - Current
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
  • Contacted customers to confirm delivery details and locations.

Dental Assistant

Vital Dental
10.2022 - 05.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
  • Typed patient data into computer system using Eaglesoft and Open Dental while following privacy laws and maintaining high-level accuracy.

Dental Assistant Intern

West Dentistry
03.2022 - 10.2022
  • Contributed to a positive work environment by collaborating effectively with the dental team members.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Ensured patient safety by strictly adhering to infection control protocols during all dental treatments.
  • Prepared patient x-rays and images for dentist review.

Barista

Starbucks
08.2019 - 10.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Education

Dental Assisting Certification - Dental Hygiene

Bartram Dental Assisting School
Saint Augustine, FL
03-2022

Skills

  • Reliable time management
  • Customer engagement
  • Detail-oriented data entry
  • Analytical reasoning
  • Understanding of HIPAA standards

Good Samaritan Award

Awarded by Bartram Dental Assisting School in 2022

Timeline

Delivery Courier

Walmart
01.2023 - Current

Dental Assistant

Vital Dental
10.2022 - 05.2023

Dental Assistant Intern

West Dentistry
03.2022 - 10.2022

Barista

Starbucks
08.2019 - 10.2022

Dental Assisting Certification - Dental Hygiene

Bartram Dental Assisting School

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