Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KIRAN BAJAJ

Sterling,VA

Summary

Recent Honors graduate from George Mason University with a B.S. in Neuroscience with a minor in Data Science and strong experience in business process improvement, KPI reporting, and cross-functional collaboration. Skilled in translating complex data into actionable business insights using tools like SQL, Python, Power BI, and Tableau. Experienced in Agile project environments, user acceptance testing, and stakeholder documentation. Passionate about using data and business analysis to drive efficiency and strategic decision-making.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Healthcare Operations Associate

Internal Medicine Practice Associates
Sterling, VA
01.2024 - 01.2025
  • Streamlined patient pre-screening processes, improving clinical information documentation into electronic health records (EHR) and enhancing workflow efficiency.
  • Optimized insurance claims by managing authorizations and billing for Medicaid and Medicare, reducing delays and improving accuracy in payment processing.
  • Boosted patient volume by 20% through digital outreach campaigns, leading to a 15% increase in clinic revenue.
  • Facilitated onboarding and training for 5 new hires, ensuring efficient knowledge transfer on healthcare delivery procedures, EHR usage, and insurance authorization.

ServiceNow/Data Analytics Intern

NetImpact Strategies
Herndon, VA
05.2024 - 08.2024
  • Collected and documented business requirements for ServiceNow-based KPI dashboards; implemented 30+ dashboards, improving leadership visibility by 40%.
  • Conducted gap analysis between existing service delivery metrics and client needs; proposed new data capture fields to DevOps.
  • Facilitated UAT with end users and created a 200-page process guide and user manual to align stakeholders.
  • Worked in daily Scrum meetings and Agile sprint planning using Jira and Confluence to track deliverables and support iterative development cycles.

Medical Assistant

Reston Hospital Center Women's Care Group OB/GYN
Reston, VA
05.2023 - 08.2023
  • Conducted patient intake and assisted with OB/GYN procedures, contributing to efficient patient experiences and accurate medical documentation.
  • Supported phone triage, patient scheduling, and insurance coordination, helping to maintain efficient clinical operations.
  • Drove patient acquisition by advertising services and enhancing the visibility of physicians and physician assistants, resulting in increased clinic visits and improved revenue.
  • Managed and updated medical records, ensuring accuracy for routine and complex OB/GYN care.

Ophthalmic Medical Assistant

Capital Vision
Arlington, VA
05.2022 - 07.2023
  • Improved patient outcomes by assisting with 100+ ophthalmic laser procedures, enhancing care precision and contributing to higher patient satisfaction scores
  • Enhanced diagnostic accuracy with tests like OCT scans, enabling precise treatment plans and fewer errors.
  • Streamlined VA portal processes, reducing veteran exam processing time by 20% and ensuring timely documentation.
  • Increased patient retention by providing personalized contact lens training, leading to a 25% rise in adherence to post-treatment guidelines.

Education

Bachelor of Science - Neuroscience, Minor in Data Science

George Mason University
Fairfax, VA
05.2025

Skills

Technical Skills: R, SQL, Python, Tableau, ServiceNow, Microsoft Office, Power BI, Microsoft Power Platforms, Agile Process Development

Languages: English, Hindi, Punjabi, Spanish

Certification

  • Google Data Analytics Certification in SQL, R, Python, Tableau
  • ITILv4 Foundations Certification
  • DevOps Foundations Certification

Timeline

ServiceNow/Data Analytics Intern

NetImpact Strategies
05.2024 - 08.2024

Healthcare Operations Associate

Internal Medicine Practice Associates
01.2024 - 01.2025

Medical Assistant

Reston Hospital Center Women's Care Group OB/GYN
05.2023 - 08.2023

Ophthalmic Medical Assistant

Capital Vision
05.2022 - 07.2023

Bachelor of Science - Neuroscience, Minor in Data Science

George Mason University

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