Kiran Bala
DesMoines,WA
Summary
Dynamic Customer Service Representative with expertise in flight coordination and problem-solving, honed at Modern Aviation. Proven ability to streamline operations and enhance customer satisfaction through effective communication and adaptability. Skilled in CRM software and committed to safety compliance, ensuring seamless airfield operations and positive passenger experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Modern Aviation
Seattle, WA
01.2024 - Current
- Monitored aircraft with radar, computer equipment or visual references.
- Initiated or conducted airport-wide coordination of snow removal on runways and taxiways.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Advised pilots regarding weather conditions, airspace regulations, altitudes and routes to be flown.
- Organized post-flight activities such as refueling aircrafts, cleaning cabins and unloading luggage.
- Assisted in preparation of operation plans and orders and organized visual and instrument flight plans.
Office Administrator
Fedex trade networks
Auburn, WA
04.2023 - 01.2024
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Implemented strategies to take advantage of new opportunities.
- Designed forms and templates to streamline workflow processes within organization.
- Facilitated communication between departments to support project completion and goal achievement.
Customer Care Executive
Delta Air Lines, Inc
Seattle, WA
02.2021 - 03.2023
- Verified customer identification documents prior to ticket purchases.
- Resolved customer complaints in a timely manner.
- Assisted passengers in making flight reservations and changes to existing reservations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Education
Associate of Science - Chemical Physics
Shoreline Community College
Seattle, WA09.2016
Associate of Science - Computer Engineering
Chandigarh University
India08.2014
High School Diploma -
Mata Hardai Shool
India06.2013
Skills
- Flight coordination
- Document verification
- Scheduling logistics
- Data entry
- Problem solving
- Adaptable thinking
- CRM software proficiency
- Multi-line telephone operations
- Stock management
- Information security
- Product and service solutions
- Safety compliance
- Instrumentation proficiency
Languages
4,4
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Customer Service Representative
Modern Aviation
01.2024 - Current
Office Administrator
Fedex trade networks
04.2023 - 01.2024
Customer Care Executive
Delta Air Lines, Inc
02.2021 - 03.2023
Associate of Science - Chemical Physics
Shoreline Community College
Associate of Science - Computer Engineering
Chandigarh University
High School Diploma -
Mata Hardai Shool
Similar Profiles
WILLIAM A. NERINI JR.WILLIAM A. NERINI JR.
Line Service Technician at Modern AviationLine Service Technician at Modern Aviation
Lexi BlaesLexi Blaes
Line Service Technician at Modern AviationLine Service Technician at Modern Aviation
Crystal LarzelereCrystal Larzelere
Military Operations Manager at Modern AviationMilitary Operations Manager at Modern Aviation
Logan KappertLogan Kappert
Emergency Medical Technician at American Medical ResponseEmergency Medical Technician at American Medical Response
Cameron StoneCameron Stone
Mechanic at Jiffy LubeMechanic at Jiffy Lube