Kiran Pinna
Sr Manager, Development
Boston,MA
Summary
Versatile Senior Manager specializing in Infrastructure, Operations and Engineering and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Sr Manager, Software Development
Sophos
01.2020 - Current
- Leading a team of advanced engineers to technical management, release engineering, tools engineering, and DevSecOps.
- Driving technical projects and providing leadership in an innovative and fast-paced environment.
- Responsible for the overall planning, execution, and success of complex technical projects.
- Ensure information security best practices and policies are implemented and maintained throughout the SDLC.
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
- Established key performance indicators (KPIs) to track and report email deliverability results.
- Implemented and developed operational standards, policies, and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly, as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Achieved operational excellence by streamlining processes and implementing best practices.
DevOps Engineer, Lead
Sophos
12.2017 - Current
- Hands-on experience in building infrastructure using AWS, Ansible, Jenkins, Terraform, and etc. to support email applications.
- Lead and successfully completed migration of Reflexion product from on-premise to AWS Cloud.
- Lead and worked on automation, orchestration, continuous integration, and blue/green deployment of applications hosted in AWS.
- Leading and coordinating the Go-Live activities, including the execution of the deployment plans and checklists.
- Performing capacity planning activities and assessing the need for scaling in/scaling out AWS infrastructure.
- Experience with infrastructure as code using CloudFormation or Terraform.
- Continually working towards improving the release cycle via process improvements and using technologies to help establish predictability and cadences for releases.
- Introduced automation to monitor the reputation of outbound IPs to improve the overall email deliverability.
- Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Automated manual tasks through scripting languages such as Python or SSM, boosting team productivity levels.
Principal DevOps Engineer
DTCC
11.2014 - 10.2017
- Installation, Configuration, and maintenance of WebLogic 12c on Solaris and RHEL environments.
- Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
- Migrated on-premise applications to AWS Cloud.
- Performed daily systems monitoring, as well as provided 24/7 production support for critical issues, to ensure uptime and reliability.
- Lead the Infrastructure team to provide the required framework for highly available and highly critical financial applications.
- Hands-on experience in creating, deploying, maintaining, and troubleshooting Docker images and containers.
- Experience in developing and deploying microservices using Docker, Terraform, and Jenkins.
- Acted as a liaison between IT departments to facilitate smooth handoff of escalated issues, ensuring timely resolutions.
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
Sr DevOps Engineer
IBM
04.2010 - 10.2014
- Setting up CI/CD pipelines using Jenkins.
- Provided infrastructure and operational support for end clients such as CenturyLink, BCBSMA, and Marriott.
- Responsible for creating WebLogic domains, Apache webservers, and deploying Java applications.
- Provided incident management support.
- Established RCA guidelines for all production incidents
Sr Middleware Support Engineer
Boehringer Ingelheim
07.2007 - 03.2010
- Installation, configuration, and maintenance of WebLogic domains.
- Successfully set up a dedicated J2EE environment for the Medical, Marketing, and Research Projects on HP-UX machines.
- Manage relationships and coordinate work between different engineering teams at different locations, as well as cross-functional teams and stakeholders.
- Responsible for providing support in the production environment within the accepted SLAs.
- Implemented ITIL best practices in daily operations, leading to increased efficiency and customer satisfaction.
- Streamlined IT service management processes by implementing ITIL frameworks.
Education
Master of Science - Computer Engineering
Southern Illinois University
Carbondale, IL 05.2005 - 05.2007
Skills
Strategic Planning
Talent Development
Operations Management
Resource Allocation
Troubleshooting and problem resolution
Cross-Functional Collaboration
Employee Coaching and Mentoring
AWS, Terraform
Container Orchestration
Volunteer Experience
Soccer Coach, Hopkinton Youth Soccer, Achievements/Tasks, Achievements/Tasks, Achievements/Tasks
Timeline
Sr Manager, Software Development
Sophos
01.2020 - Current
DevOps Engineer, Lead
Sophos
12.2017 - Current
Principal DevOps Engineer
DTCC
11.2014 - 10.2017
Sr DevOps Engineer
IBM
04.2010 - 10.2014
Sr Middleware Support Engineer
Boehringer Ingelheim
07.2007 - 03.2010
Master of Science - Computer Engineering
Southern Illinois University
05.2005 - 05.2007
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