Kiranjit Grewal

• Aligned organization's Employee Relations (ER) strategy with business objectives, resulting in a 15% increase in employee satisfaction.
• Created and implemented Standard Operating Procedures (SOP) for third party workforce vendor contracts and employee On-Call procedures.
• Initiated ER data gathering, enabling data-driven decision-making and trend analysis.
• Developed Employee Relations policy for Internal Investigations, ensuring compliance with legal requirements and transparency in the process.
• Designed ER workflow procedure for PBPs, providing structured approach to governing ER issues.
• Strategized and implemented measures to promote uniformity of ER processes across Bonterra departments/business units and Legacy Entities.
• Implemented performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
• Conducted in-depth employee investigations, pinpointing operational and behavioral issues, resulting in a 20% boost in operational compliance.
• Monitored and enforced company policies and procedures, ensuring compliance with applicable laws and regulations.
• Initiated Employee Relations Toolkit and checklist, streamlining investigative process and improving efficiency by creating a standard unbiased investigation process.
• Successfully worked in cross-border collaboration through effective engagement and contributions to both US and Canadian teams in driving employee relations and business partner initiatives

• Independent Sr . Consultant Employee Relations Investigator, expertly handling employee-initiated claims against corporate employers, including wage violations, discrimination, harassment, intimidation, retaliation, and false investigations
• Led corporate-initiated investigations into employee relations issues, such as unprofessional conduct and ineffective job performance, ensuring fair and unbiased outcomes
• Conducted comprehensive interviews with relevant stakeholders, assessing allegations, and providing detailed summaries and recommendations in line with FMLA, Title VIII, and corporate Code of Conduct
• Collaborated with HR staff and Legal to implement investigation recommendations, resulting in improved employee relations and streamlined conflict resolution processes
• Developed and executed strategies to enhance investigation processes and management, resulting in increased efficiency and effectiveness in handling employee relations matters.

• Supported Curative Inc.'s Executive Suite, Corporate Staff, IT, and over 50 Field and Lab Operations across California and multi-state locations, providing expert guidance on employee relations issues
• Served as subject matter expert on procedures for addressing employee relations, performance management, and employment law matters in compliance with EEOC, FLSA, ADA, and Title VIII
• Investigated and recommended solutions-oriented outcomes for all employee-related issues, including harassment, discrimination, retaliation, insubordination, terminations, and disciplinary action disputes
• Identified retention strategies and employee relations initiatives relating to hiring, terminations, leaves, transfers, and promotions, with focus on EEO, affirmative action, and diversity initiatives
• Reviewed and provided feedback on corrective action documentation, such as PIPs, recommending appropriate levels of corrective action
• Spearheaded training and developed SOPs for employee relations issues and procedures, promoting legal compliance and risk mitigation
• Created legally sound solutions for complex cases, maximizing opportunities for employee and organizational success
• Coached departmental leadership on employee relations matters, fostering supportive and informed work environment
• Advised and engaged with employees to address concerns, sensitive workplace conflicts, and policy interpretation, fostering positive work environment
• Proactively analyzed and compiled analytics for policy compliance, consultation, and risk mitigation, partnering with Legal for complex, high-risk cases.
• Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures
• Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals
• Implemented team feedback to recommend corrective action to senior leadership

• Conducted 25-30 weekly interviews and investigations to determine candidates' eligibility for programs in compliance with U.S
• Department of Labor laws and policies, ensuring data accuracy and meeting time-sensitive deadlines, especially amidst COVID-19 regulations
• Assessed employer and claimant statements for discrepancies or fraud, applying California Unemployment Insurance Code legislation, regulations, policies, and precedent decisions to individual cases
• Demonstrated logical reasoning in addressing false statements and fraudulent claims, conducting additional investigations to identify, assess, and resolve claimant benefit cases
• Utilized automated data systems for case review and decision-making, maintaining data management best practices and spearheading learning and development programs to increase staff productivity
• Maintained confidentiality of financial information, including adherence to HIPAA compliance for health claims, ensuring claimant rights protection
• Improved systems analysis to detect fraudulent IDs for benefits, devising questionnaire that resolved up to 15% of fraudulent applications
• Drove HR operations initiatives, including staffing, benefits, scheduling, employee relations, performance management, employee training/development, and conflict resolution, while collaboratively assessing employee resources, strengths, and competencies with HR team.
• Coached team members on productivity strategies to accomplish challenging goals
• Managed and supervised administrative and daily program operations, complying with policies and regulations

• Spearheaded end-to-end operations for million-dollar projects, managing contract performance to achieve organizational objectives
• Led contract management team in assessing draft correspondences, records management, and risk management while directing personnel recruiting, training, and onboarding
• Instructed staff on policies, procedures, and quality control measures, conducted performance evaluations, and held weekly meetings to boost morale and establish collaborative culture
• Consulted with 30 third-party subcontractors, including H1B-Visa resources, successfully hiring 100 international high-skilled workers for project teams, and delivered impactful insights to senior leadership for business development assessment
• Drafted contractual language according to client requests and prime contract; ensured on-time delivery of outsourcing projects within budget constraints by coordinating with internal programmers, customer service representatives, and corporate managers
• Managed 50 open-source software and hardware licenses, including cutting-edge technological applications to optimize system workflow, and orchestrated over 15 government programs while researching new grant opportunities that grew firm's resource database by up to 25%
• Administered $900M IT contract with State of California, ensuring 100% adherence to contractual policies & procedures, maximizing client benefits fostering business development.

• Managed 12-18 client cases weekly in fast-paced environment with minimal supervision, ensuring legal compliance while drafting legal documents, memos, correspondence, and pleadings for court appearances, hearings, depositions, trials, and meetings
• Conducted daily investigations, statistical, and documentation research on complex immigration and naturalization laws and transactions per attorney requests
• Performed extensive legal assessments using databases for fact-checking and document-writing purposes
• Maintained electronic legal records and initiated data entry for all cases through records management system
• Drafted accurate petitions, winning cases in favor of clients through Department of Homeland Security
• Trained new legal assistants, interviewed potential clients, and prepared family and employment-based immigration applications
• Improved case completion rate by up to 35% by developing case file indexing system for active case archiving.

• Awarded: President & Dean's List

• Completed professional development in Aligning Employee Performance with Organizational Goals | Total Rewards Compensation | Navigating Labor Relations | Facilitating Staffing Decisions | Driving Engagement for H.R. | Employee Training & Development | Countering Bias in the Workplace for H.R. | Fostering Coaching Culture | Consulting Skills for Internal H.R. | Diversity and InclusionHuman Resource Management Certificate

Contract and Commercial Management Certificate