Kiran Kumar Naik Kethavath
Florence,KY
Summary
Detail-oriented server support engineer with expertise in network diagnostics, server setup, and security software deployment. Demonstrated success in troubleshooting complex issues and improving system reliability. Proven track record of enhancing operational efficiency through effective problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server Support Engineer - I
Aerotek Inc.
Florence, KY
08.2026 - Current
- Troubleshot network issues related to DNS, DHCP, and Active Directory.
- Troubleshot server issues for clients to ensure system functionality.
- Installed and configured Windows Server operating systems for new servers.
- Configured user accounts in Active Directory with appropriate permissions.
- Supported network maintenance tasks to ensure system reliability under guidance of senior engineers.
- Provided technical support to customers and internal users via telephone, email, chat, and remote access tools.
- Installed security software to protect networks.
- Interacted with users to accurately identify and address their technical needs.
- Contributed to knowledge-sharing sessions, enhancing team's ability to resolve technical issues.
Data Analyst
Rediantt LLC
Austin, TX
11.2025 - 07.2026
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Analyzed data sets to identify trends and patterns for better decision-making.
- Developed visual reports using tools to clearly communicate findings.
- Collaborated with team members to gather requirements for data projects.
- Supported data cleansing efforts by ensuring accuracy and consistency in datasets.
- Built dashboards to track key performance indicators.
- Translated raw data into meaningful information using statistical techniques.
- Provided data-driven solutions to support decision making.
Desktop Administrator
Neumeric Technologies Pvt. Ltd.
Hyderabad, IN
01.2020 - 12.2023
- Oversaw installation and configuration of desktop systems organization-wide, enhancing user accessibility.
- Assisted in setting up and maintaining user accounts and permissions.
- Troubleshot network connectivity issues for end-users promptly.
- Created comprehensive documentation for procedures and user guides, facilitating staff training and reference.
- Trained new employees on desktop systems and company policies efficiently.
- Organized physical wiring layout for server racks or other networking components.
- Resolved incidents related to hardware malfunctions or software incompatibilities.
- Installed, configured, and maintained desktop hardware and software for end-users, ensuring reliable system performance.
- Managed remote backup and restoration services for new and replacement systems, maintaining consistent data integrity and transmission compliance with policies.
- Administered user profiles for access control, security access, and shared file structures.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Provided technical support to staff for hardware and software issues.
Desktop Support Engineer
Acrowit Technologies Pvt. Ltd.
Hyderabad, India
07.2015 - 12.2019
- Delivered technical support for desktop hardware and software issues.
- Diagnosed and resolved user connectivity problems across various networks.
- Installed and configured operating systems and application software for users.
- Troubleshot network connectivity issues for wired and wireless connections.
- Updated software versions with patches to close security vulnerabilities.
- Implemented security measures, including antivirus protection, against malicious attacks.
- Collaborated with IT teams to streamline service desk processes, improving response times.
- Provided training to end-users on basic computer application usage.
Education
Master of Science - Information Technology
Lindsey Wilson University
Columbia, KY08-2025
Bachelor of Science - Electrical Electronics & Engineering
Brilliant Institute of Engineering And Technology
Hyderabad, India07-2015
Skills
- Directory services management
- Server setup and monitoring
- Network diagnostics and troubleshooting
- Security software deployment and installation
- Technical support and maintenance
- Windows server configuration and administration
- Hardware diagnostics and support
- Remote desktop assistance
- Data center operations
- DNS management
- User support and ticketing systems management
- Virtual machine operation
Timeline
Server Support Engineer - I
Aerotek Inc.
08.2026 - Current
Data Analyst
Rediantt LLC
11.2025 - 07.2026
Desktop Administrator
Neumeric Technologies Pvt. Ltd.
01.2020 - 12.2023
Desktop Support Engineer
Acrowit Technologies Pvt. Ltd.
07.2015 - 12.2019
Master of Science - Information Technology
Lindsey Wilson University
Bachelor of Science - Electrical Electronics & Engineering
Brilliant Institute of Engineering And Technology