Kirbie Leighanne Spurrier
Lithia Springs
Summary
Results-driven professional with extensive experience in customer service and team leadership. Known for training and mentoring staff, optimizing processes, and delivering compassionate care. Eager to leverage expertise in enhancing operational efficiency and patient satisfaction.
Overview
2026
2026
years of professional experience
Work History
Warehouse Worker
Stitch Fix
Lithia Springs, GA
10.2024 - Current
- Maintained inventory accuracy through regular cycle counts and stock checks.
- Collaborated with team members to optimize order fulfillment processes.
- Assisted in training new employees on safety protocols and operational procedures.
- Packaged and labeled products according to company standards for shipment.
- Implemented best practices for maintaining cleanliness and organization in work areas.
- Conducted quality checks on incoming and outgoing merchandise to ensure compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 15 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Consistently lifted materials weighing as much as 15 pounds.
Medical Receptionist
Kid Start Peds.
Lithia Springs, GA
2023 - 2024
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems effectively.
- Verified patient insurance information and collected payments accurately.
- Answered phone calls, addressed inquiries, and facilitated communication among staff.
- Maintained organized patient records to ensure data accuracy and confidentiality.
- Assisted with patient intake processes, ensuring smooth workflow in clinic.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Server Manager
La Salsa
Austell, GA
2016 - 2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new servers on menu offerings and service standards.
- Developed and implemented strategies to improve guest experience and retention.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Monitored inventory levels, ensuring timely reorder of supplies to reduce waste.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Provided excellent customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, delivering food and beverages promptly.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Processed payments accurately using point-of-sale systems to ensure smooth transactions.
- Trained new servers on menu details, service standards, and customer engagement techniques.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Participated in team meetings to contribute ideas for improving service quality and operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Assisted customers with menu selections and provided exceptional service.
- Monitored inventory levels and restocked supplies as needed.
- Trained new bartenders on standard operating procedures and customer service techniques.
Office Assistant
American Contractors
Lithia Springs, GA
2023 - 2023
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Processed incoming and outgoing correspondence, maintaining clear communication channels.
- Maintained office supplies inventory, ordering materials as needed to support operations.
- Implemented filing systems that improved document retrieval speed and accuracy.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
CNA
Harbor of Douglasville
Douglasville, GA
2022 - 2023
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient care notes accurately in electronic health records.
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Educated patients and families on health management strategies effectively.
- Implemented infection control protocols, contributing to a safe environment.
- Supported new staff training by sharing best practices in patient care procedures.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Nutrition Assistant
Douglas County School District
Douglas, GA
2021 - 2022
- Assisted in meal preparation and distribution in accordance with nutritional guidelines.
- Supported dietary planning by gathering student preferences and dietary restrictions.
- Collaborated with kitchen staff to maintain cleanliness and organization of workstations.
- Ensured compliance with food safety regulations through routine inspections and checks.
- Coordinated with teachers to promote healthy eating initiatives within the school community.
- Provided exceptional customer service to students, addressing inquiries about meals and nutrition.
- Monitored inventory levels, assisting in ordering and restocking supplies as needed.
Restaurant Waiter
Tiffanys Kitchen
Lithia Springs, GA
2019 - 2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu knowledge and food pairings to enhance guest satisfaction.
- Managed order accuracy and timely delivery to maintain service efficiency.
- Collaborated with kitchen staff to ensure seamless meal preparation and presentation.
- Handled cash transactions and processed payments accurately at the register.
- Trained new waitstaff on restaurant protocols and customer engagement techniques.
Education
No Degree - CNA
Cobb Medicial Institute
Mableton, GA10-2023
High School Diploma -
Lithia Springs High School
Lithia Springs05-2015
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Customer service
- Active listening
- Data entry
- Critical thinking
- Positive attitude
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Team leadership
Timeline
Warehouse Worker
Stitch Fix
10.2024 - Current
Medical Receptionist
Kid Start Peds.
2023 - 2024
Server Manager
La Salsa
2016 - 2024
Office Assistant
American Contractors
2023 - 2023
CNA
Harbor of Douglasville
2022 - 2023
Nutrition Assistant
Douglas County School District
2021 - 2022
Restaurant Waiter
Tiffanys Kitchen
2019 - 2021
No Degree - CNA
Cobb Medicial Institute
High School Diploma -
Lithia Springs High School