Kirby Brown
Warren,MI
Summary
Dynamic professional with a proven track record at Medilodge Of Sterling Heights, enhancing patient dignity and leading customer service teams to exceed targets at 1-800-hansons. Excelled in multitasking and maintaining meticulous attention to detail, demonstrating strong communication skills and the ability to thrive under pressure. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Medilodge Of Sterling Heights
09.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Lead Customer Service Representative
1-800-hansons
07.2019 - 08.2021
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Customer Service Representative
1-800-hansons
03.2018 - 07.2019
- Scheduled service appointments
- Ordered service parts
Verbal Verification of Employment Specialist
United Wholesale Mortgage
01.2017 - 03.2018
- Entering data
- Ordering verification of income
- Handling inbound and outbound calls
Education
BA - Communication
Wayne State University
Detroit, MIAA - Communication
Macomb Community College
Warren, MI12.2011
Skills
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Attention to detail
- Ability to work under pressure and make quick decisions
Timeline
Certified Nursing Assistant
Medilodge Of Sterling Heights
09.2021 - Current
Lead Customer Service Representative
1-800-hansons
07.2019 - 08.2021
Customer Service Representative
1-800-hansons
03.2018 - 07.2019
Verbal Verification of Employment Specialist
United Wholesale Mortgage
01.2017 - 03.2018
BA - Communication
Wayne State University
AA - Communication
Macomb Community College