Open To Work
Kirby DeNault
Village Of Clarkston,MI
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
Work History
Customer Service Lead
Union Metal Industries Corporation
Canton, OH
03.2024 - Current
- Led customer service team to enhance response times and improve satisfaction ratings.
- Implemented training programs for new staff, focusing on product knowledge and customer engagement techniques.
- Developed and maintained standard operating procedures to streamline service processes.
- Resolved complex customer inquiries, fostering positive relationships and ensuring retention.
- Coordinated with cross-functional teams to address operational challenges affecting customer experience.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Project Manager
DWM Holdings, INC
23171 Groesbeck Hwy
05.2023 - 03.2024
- Implemented process improvements to enhance project efficiency and effectiveness.
- Facilitated regular status meetings to track progress and resolve issues promptly.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Food and Beverage Director
Oakhurst Golf And Country Club
Village Of Clarkston, MI
06.2019 - 08.2022
- Manages all day to day operations
- Leads and oversees 60+ employees
- Responsible for maintaining compliance for all health and safety regulations throughout the club.
- Responsible for maintaining monthly and year to date budgets and meeting monthly targets.
- Implementing food and liquor controls to create over $200,000 in yearly revenue for the company
- Creates weekly forecasts and adheres to budgets and financial targets for both food and beverage inventories
- Collects, verifies, and processes payroll and vacation time for 60+ employees
- Maintains superb professionalism while addressing complaints and queries from members and employees
- Conducts weekly meetings with department head managers.
- Maintains schedule for all employees across 5 outlets
- Directed development and execution of innovative food and beverage programs to elevate guest experiences.
- Streamlined operations by implementing cost control measures, enhancing overall profitability.
Service Manager
Oakhurst
06.2018 - 06.2019
- Working cross functionally with managers in all departments
- Manage service operations and customer experience.
- Conducted payroll and scheduling for 60+ employees.
- Created systems to improve and enrich the customer experience.
- Maintained a positive attitude while leading a team of 12 or more service associates.
- Anticipate customer needs and proactively acting to ensure customer satisfaction
Construction Laborer
Ajax Paving Ind. Inc
05.2012 - 06.2016
- Completed OHSHA safety training and certification
- Completed GOMOCO training
- Responsible for running TRIMBLE GPS system
- Responsible for operating heavy duty machinery
Education
High School Diploma -
Skills
- Email etiquette
- Organizational skills
- Problem-solving
- Team collaboration
- Project scheduling
- Purchasing and procurement
- Scope management
- Quality control
- Risk management
- Project planning oversight
- Meeting coordination
- Schedule management
- Budget development
- Resource utilization planning
- Regulatory compliance
- Project planning and management
- Client relationships
- Event logistics
- Decision-making
- Complex Problem-solving
- Staff training and development
- Operations management
- Business writing
- Cash handling
- Payment processing
- Customer complaint resolution
- Account management
- Inventory control
- Department operations
- Interdepartmental communication
- CRM software
- Staffing oversight
- Status updates
- Quality assurance
- Customer service excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Hard work beats talent when talent doesn't work hard
Tim Notke
Timeline
Customer Service Lead
Union Metal Industries Corporation
03.2024 - Current
Project Manager
DWM Holdings, INC
05.2023 - 03.2024
Food and Beverage Director
Oakhurst Golf And Country Club
06.2019 - 08.2022
Service Manager
Oakhurst
06.2018 - 06.2019
Construction Laborer
Ajax Paving Ind. Inc
05.2012 - 06.2016