Summary
Overview
Work History
Education
Skills
CONTACT
Additional Information
Interests
Timeline
Server

Kirby Folsom

Mankato,MN

Summary

Results-driven team player with a solid background in guest service and sales. Skilled in fostering customer loyalty through exceptional service and quick decision-making in dynamic settings. Proven ability to collaborate effectively with diverse teams to enhance operational efficiency. Quick learner with strong computer skills, committed to achieving business objectives.

Overview

1
1
year of professional experience

Work History

Server

Old Main Village
09.2020 - 06.2021
  • Transported food products, cleaned tables and counters, and stocked dining room supplies.
  • Communicated customers' menu choices and special requests to kitchen staff.
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
  • Engaged customer in friendly conversation to boost satisfaction and restaurant loyalty.
  • Fostered fun atmosphere and family-style work environment consistent with company brand.
  • Restocked stations regularly to promote team productivity and meet customer needs.
  • Uphold high sanitation and safety standards while delivering and serving food.
  • Answered phones to take orders for customer pick up or delivery.
  • Handled multiple tables simultaneously with high service quality.
  • Assisted guests with menu making choices and took note of special requests.
  • Took orders, made drinks and provided refills for guests.
  • Balanced trays with care to deliver large volumes of food quickly.
  • Monitored tables, offering add-ons and checking on guest satisfaction.
  • Gained familiarity with menu ingredients and cooking processes to manage customer inquiries.
  • Greeted all guests with smile and friendly welcome.
  • Cleaned and reset tables quickly to maximize capacity.
  • Picked up trash and removed spills promptly to keep dining area clean.

Education

Bachelor of Science - Anthropology

University of Minnesota
Minneapolis, MN

Skills

  • Team collaboration
  • Customer relationship management
  • Creative problem-solving
  • Task organization
  • Verbal communication
  • Patron assistance
  • Guest tracking
  • Strategic planning
  • Project coordination
  • Prioritization

CONTACT

  • 917 N 5th St, Mankato, MN 56001
  • 507-469-1016
  • Folso044@umn.edu

Additional Information

Studied abroad in Florence, Italy for Fall Semester 2024.

Interests

Creative Writing

Genealogy

World History

Travel

Cats (named after food)

Timeline

Server

Old Main Village
09.2020 - 06.2021

Bachelor of Science - Anthropology

University of Minnesota

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