Kirby Laska
Calgary,Canada
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Skilled in navigating complex technical environments, with a solid background as an IT Support Engineer.
Overview
20
20
years of professional experience
Work History
Consultant, Pantheon Odyssey Technologies Ltd.
ExxonMobil
Calgary, AB
01.2018 - Current
- Led management of computing equipment lifecycle at Calgary's West Deployment Center.
- Specialized in end-user desktops, laptops, and peripherals.
- Collaborated with a national team overseeing computer hardware logistics across Canadian sites.
- Oversaw operations at Calgary Campus with responsibility for 2.5K employees and contractors.
- Loaded, configured, and troubleshot equipment for deployment.
- Managed inventory and ensured accuracy of tracked items in ITSM/ServiceNow.
- Disposed of non-deployable assets according to company guidelines.
- Led transition from Global Managed Environment to Cloud Managed Environment and conversion from Windows 10 to 11.
Senior Consultant, CGI Group
SNC-LAVALIN
Calgary, AB
01.2016 - 01.2017
- Managed IT support in a 40-server data center and associated infrastructure, supporting 3.5K employees for oil and gas operations, and hydro and power distribution.
- Maintained servers, switches, and Copitrak, as well as NetIQ Directory and Resource Administrator user accounts, and security groups.
- Implemented new printer queue configurations.
- Provided second-level desktop issues resolution.
- Ensured compliance with company policy through completion of onsite and offsite documentation.
- Facilitated quick onboarding of newly acquired employees by reimagining available equipment.
Server and Network Administrator
SNC-LAVALIN
Calgary, AB
01.2013 - 01.2016
- Managed upkeep and functionality of servers and network switches.
- Oversaw the setup and administration of security groups across platforms.
- Ensured prompt resolution of every trouble call within 60 minutes and facilitated CommVault Simpana backup maintenance.
- Ensured completion of scripted and automated backup jobs as specified.
- Replaced network telecom equipment at recently acquired field offices in remote locations.
- Ensured accurate tracking of printing, copying, and scanning charges with Copitrak implementation.
Distribution Analyst, Applicative Solutions
SNC-LAVALIN
Calgary, AB
01.2006 - 01.2013
- Oversaw custom software deployment throughout oil and gas operations, as well as power distribution.
- Customized packaging for industry-specific software to meet unique client needs.
- Packaged software for remote deployment via SNC packaging tools Wise 7.
- Collaborated with the team to design and implement new computer systems.
- Utilized Altiris to deploy software, maintaining consistent and timely updates for users across Canada.
- Coordinated enterprise-level software licenses for a user base of 300, utilizing diverse vendor methods.
- Ensured seamless server operations for critical applications across multiple departments.
- Facilitated swift setup of hardware, preventing data loss and reducing system interruptions.
- Executed application upgrade testing and deployment using the creation of a process to track upgrade lifecycle via SharePoint.
- Utilized customized Wise Package Studio for creating packages and employed Altiris to facilitate deployment.
- Facilitated project advancement through regular consultation with management and user community.
- Ensured seamless migration through comprehensive inventory of specialized software dependencies.
- Ensured compatibility of current software with operating systems.
- Deployed updated base images to systems for software compatibility.
- Transferred data between systems, ensuring smooth transition.
IT Support Analyst, Dedicated Client Support
SNC-LAVALIN
Calgary, AB
01.2005 - 01.2006
- Directed software support initiatives for $100M Saudi Aramco project.
- Administrated network infrastructure for Aramco staff located in Calgary, while providing desktop hardware and software support.
- Delivered tier 1 and 2 desktop support to optimize deployment processes, troubleshooting, and upkeep.
IT Technical Analyst Consultant
BELL BUSINESS SOLUTIONS
Calgary, AB
- Identified areas of improvement in existing systems and proposed changes accordingly.
- Provided support to end-users in troubleshooting application issues.
- Configured networks, servers, storage devices and other equipment as per client requirements.
- Coordinated installation of updated computer programs and systems.
Planning and Production Analyst
NUMAC ENERGY
Calgary, AB
- Facilitated communication between departments to ensure project alignment.
- Coordinated with IT teams on repairs or replacements of malfunctioning equipment.
Education
Programmer / Analyst Certification -
Bull HN Information Systems Ltd.
Calgary, ABSome College (No Degree) -
Mount Royal College
Calgary, ABSome College (No Degree) -
Capitlano College
Vancouver, BCSkills
- Troubleshooting
- Systems Integration
- 2rd-Level Support
- Email Administration
- Data Recovery
- Microsoft Office Suite
- Citrix
- Softritcity
- Ghost
- MS Exchange Server Account Management
- Merak Budget
- Merak Forecast
- ARGUS
- EYES
- POWAR
- NetIQ Directory and Resource Administrator
- Commvault Simpana
- ScriptLogic Security Explorer
- Windows Server Administrator
- Novel Administrator
- Windows based servers
- Wang VS-100 Mini
- UNIX (XPS-100)
- DPS 6 Mini
- DPS 8 Mainframe
- Windows Server (2012)
- Windows 11
- Windows 10
- Windows 7
- Windows XP
- Oracle
- MS SQL
- Access
- Paradox
- Infomaker
- DMIV (Codasyl)
- DBase III
- BASIC
- PASCAL
- COBOL
- FORTRAN
- "C"
Affiliations
Carstairs Community Golf Club, Board of Directors
Timeline
Consultant, Pantheon Odyssey Technologies Ltd.
ExxonMobil
01.2018 - Current
Senior Consultant, CGI Group
SNC-LAVALIN
01.2016 - 01.2017
Server and Network Administrator
SNC-LAVALIN
01.2013 - 01.2016
Distribution Analyst, Applicative Solutions
SNC-LAVALIN
01.2006 - 01.2013
IT Support Analyst, Dedicated Client Support
SNC-LAVALIN
01.2005 - 01.2006
IT Technical Analyst Consultant
BELL BUSINESS SOLUTIONS
Planning and Production Analyst
NUMAC ENERGY
Programmer / Analyst Certification -
Bull HN Information Systems Ltd.
Some College (No Degree) -
Mount Royal College
Some College (No Degree) -
Capitlano College
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