Kirby Toomer
Philadelphia,PA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Owner
Peace and Solace Homecare LLC
12.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Bolstered employee engagement and reduced turnover by introducing progressive workplace policies and benefits.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Hair Stylist
Hair 360
03.2015 - 12.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Patient Service Representative
Hahnemann University Hospital
01.2010 - 03.2015
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Hairstylist's Assistant
Blessed Hands
09.2003 - 01.2010
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Recommended products for clients based on individual needs.
- Checked in with clients to confirm comfort throughout appointments and services.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Updated client records and maintained client confidentiality.
- Increased client satisfaction by providing excellent customer service.
- Studied advanced techniques to develop proficiency and better serve customers.
Education
High School Diploma -
Martin Luther King High School
06-2001
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Customer consultation
- Detail-orientated
- Relationship building and management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Friendly, positive attitude
- Multitasking
- Calm under pressure
- Active listening
Timeline
Owner
Peace and Solace Homecare LLC
12.2024 - Current
Hair Stylist
Hair 360
03.2015 - 12.2024
Patient Service Representative
Hahnemann University Hospital
01.2010 - 03.2015
Hairstylist's Assistant
Blessed Hands
09.2003 - 01.2010
High School Diploma -
Martin Luther King High School
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