Summary
Overview
Work History
Education
Timeline
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Sarah Kirby

Temple

Summary

Experienced financial professional with a strong background in managing credit union operations, and ensuring regulatory compliance. Skilled in financial oversight, internal controls, and risk assessment. Looking to apply my expertise in support of the City’s auditing and accountability efforts.

Overview

7
7
years of professional experience

Work History

Assistant Branch Manager

Texell Credit Union
12.2021 - Current
  • Manage daily branch operations with a focus on regulatory compliance, internal controls, and financial accuracy to support organizational accountability.
  • Conduct internal reviews of member transactions, loan documentation, and account activity to identify discrepancies and ensure audit readiness.
  • Develop and implement member engagement strategies through personalized emails, follow-up calls, and social media outreach, enhancing member retention.
  • Addressed and resolved member disputes and escalations with a focus on maintaining positive relationships and upholding the branch’s reputation, utilizing marketing principles to manage member perceptions.

Sales Rep

AT&T
01.2020 - 12.2021
  • Educated customers on product usability, resulting in a 15% increase in sales through effective upselling.
  • Led a team in strategizing sales opportunities, tracking billing issues, and providing technical support, improving overall team performance.
  • Informed customers and team members of the latest product updates and releases, offering customized recommendations to meet customer needs.
  • Collaborated with leadership to educate the team on new products, facilitated promotions, and tracked monthly sales goal progress.
  • Prospected potential customers using Salesforce, doubling the number of conversions through targeted digital marketing efforts.

Server

Back-Porch Draft House
01.2018 - 01.2020
  • Excelled in customer service, ensuring a positive experience that led to repeat business, and increased customer loyalty.
  • Assisted in managing the restaurant’s social media accounts, and creating posts that highlighted special events and promotions.

Education

Bachelor of Science - Business Administration, Marketing

Western Governs University
Millcreek, Utah
12-2025

Associate of Arts - General Studies

Temple College
Temple, Texas
01.2021

Timeline

Assistant Branch Manager

Texell Credit Union
12.2021 - Current

Sales Rep

AT&T
01.2020 - 12.2021

Server

Back-Porch Draft House
01.2018 - 01.2020

Bachelor of Science - Business Administration, Marketing

Western Governs University

Associate of Arts - General Studies

Temple College

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Sarah Kirby