Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kiri Kline

Kalamazoo,MI

Summary

Dynamic and dedicated professional with experience at Bronson Methodist Hospital, excelling in client relationship management and optimizing appointment scheduling. Known for delivering exceptional service and maintaining client privacy while ensuring efficient operations. Punctual and reliable, I consistently enhance client satisfaction through attentive communication and personalized care. Adaptable and polite with changes and brings great customer service skills and communication with both employers and loyal customers.

Overview

6
6
years of professional experience

Work History

Dog Sitter

Independant
03.2025 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Exercised animals regularly with walks and rigorous play activities.

Medical Assistant

Bronson Methodist Hospital
03.2023 - 01.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

Customer Service Representative

Kohls Corp
12.2021 - 02.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Cashier

Meijer
03.2021 - 11.2021
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Cashier

Fresh Thyme Market
08.2019 - 02.2021
  • Greeted customers entering store and responded promptly to customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Science - Medical Assisstant

Kalamazoo Valley Community College
Kalamazoo, MI
07-2023

Skills

  • Schedule management
  • Written and verbal communication
  • Client relationship management
  • Client privacy management
  • Client check-ins
  • Task scheduling
  • Honest and trustworthy
  • Flexible schedule
  • Punctual and reliable

Accomplishments

  • CPR trained.
  • learned how to remove and put a catheter as a medical assistant.
  • Recognized for outstanding dedication to patient care.
  • Vast intake of medical anatomy and termonology.

Timeline

Dog Sitter

Independant
03.2025 - Current

Medical Assistant

Bronson Methodist Hospital
03.2023 - 01.2025

Customer Service Representative

Kohls Corp
12.2021 - 02.2023

Customer Service Cashier

Meijer
03.2021 - 11.2021

Cashier

Fresh Thyme Market
08.2019 - 02.2021

Associate of Science - Medical Assisstant

Kalamazoo Valley Community College

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Kiri Kline