Kirii Maryanne
Nairobi ,Kenya
Summary
Dynamic pastry professional with experience at Royal Caribbean International, skilled in chocolate work and sanitation practices. Proven ability to enhance customer satisfaction through visually appealing desserts and innovative recipes. Reliable team player with strong problem-solving skills, consistently adapting to changing demands while maintaining high standards of quality and presentation.
Overview
6
6
years of professional experience
Work History
Pastry Commis
Royal Carribean International
08.2024 - Current
- Assisted in preparing and decorating pastries for various dining venues aboard cruise ships.
- Maintained cleanliness and organization of pastry station to ensure compliance with health standards.
- Collaborated with senior pastry chefs to refine recipes and improve presentation techniques.
- Supported inventory management by tracking ingredient usage and notifying suppliers for restocking.
- Executed daily baking tasks, ensuring consistency in flavor and texture of baked goods.
- Adapted quickly to changing menus and guest preferences, demonstrating flexibility in pastry production.
- Followed detailed recipes while experimenting with new flavors to enhance dessert offerings.
- Participated in training sessions to learn advanced pastry techniques and industry best practices.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Contributed to the creation of custom desserts for special events, leading to repeat clientele and referrals.
Barista/ Pastry Cook
Sankara Autograph Collection
05.2023 - 07.2024
- Prepared and served high-quality espresso beverages to meet customer preferences.
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels of coffee beans, syrups, and supplies to ensure efficient operations.
- Handled customer inquiries and resolved issues to enhance overall satisfaction.
- Operated espresso machines and grinders with precision to maintain beverage consistency.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Implemented improvements in drink preparation processes to increase efficiency and reduce waste.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Management Apprentice
Crowne Plaza, Ihg Hotel
01.2023 - 04.2023
- Assisted in daily hotel operations, ensuring smooth workflow across departments.
- Supported front desk team in guest check-in and check-out processes.
- Maintained cleanliness and organization of guest areas, adhering to safety standards.
- Collaborated with kitchen staff to deliver timely food and beverage services.
- Helped manage inventory for supplies, contributing to efficient resource usage.
- Engaged with guests to address inquiries and enhance overall experience.
- Participated in training sessions on customer service best practices and hotel policies.
- Adapted quickly to changing priorities, demonstrating flexibility in high-pressure situations.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
Cashier
Chase Bank
10.2022 - 04.2023
- Assisted in preparing financial reports and presentations for management review.
- Supported budget tracking and forecasting activities, ensuring data accuracy.
- Conducted research on market trends to inform investment strategies.
- Collaborated with team members to streamline invoice processing procedures.
- Maintained financial databases and ensured timely updates of records.
- Analyzed expense reports to identify cost-saving opportunities within departments.
- Provided administrative support during audits, facilitating documentation requests.
- Developed financial models to evaluate potential business initiatives and projects.
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
Finance Intern
Central Bank of Kenya
08.2019 - 03.2020
- Assisted customers with transactions and inquiries, ensuring positive shopping experiences.
- Maintained accuracy in cash handling and register operations during peak hours.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Updated inventory records accurately after each transaction to maintain stock levels.
- Trained new staff on cashier procedures and customer service best practices.
- Resolved customer issues promptly, demonstrating strong problem-solving skills.
- Conducted daily cash reconciliations to ensure financial integrity of transactions.
- Implemented suggestions for improving store layout, enhancing customer flow and accessibility.
Education
Bachelor of Science - Strategic Management
Jomo Kenyatta University of Agriculture And Technology
Kenya06.2023
Skills
- Chocolate work
- Sanitation practices
- Pastry preparation
- Bread making
- Time management
- Reliable and responsible
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
Timeline
Pastry Commis
Royal Carribean International
08.2024 - Current
Barista/ Pastry Cook
Sankara Autograph Collection
05.2023 - 07.2024
Management Apprentice
Crowne Plaza, Ihg Hotel
01.2023 - 04.2023
Cashier
Chase Bank
10.2022 - 04.2023
Finance Intern
Central Bank of Kenya
08.2019 - 03.2020
Bachelor of Science - Strategic Management
Jomo Kenyatta University of Agriculture And Technology