Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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KIRILL ZAKURNAYEV

sales
Anchorage,AK

Summary

Upbeat, customer-focused Sales Associate with 10+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Lawn Care Specialist

Northern greens
Anchorage, AK
03.2023 - Current
  • Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
  • Checked machinery and performed routine maintenance to prevent malfunction.
  • Operated company vehicles and equipment safely and according to good practices.
  • Recorded services rendered, materials used and charges assessed on specified forms.
  • Trimmed shrubs and trees to maintain desired shapes and sizes.

Apple Certified Tech Advisor

Best Buy
Anchorage, AK
05.2021 - 11.2022
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Demonstrated product features and benefits to potential customers.
  • Gathered customer feedback to improve sales strategies.
  • Developed key customer relationships to increase sales.

Sales Representative

Bose
Anchorage, AK
12.2020 - 04.2021
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Researched competitors' products, prices, and sales techniques.
  • worked fully autonomously and with great success, save the once a month video conferences.

Customer Service Representative

Alaska Industrial Hardware
Anchorage, AK
04.2019 - 10.2020
  • As one of their only two Expediters, I put together specialty orders for companies like AS&G, Circle Plumbing and heating, QAP, and others.
  • Shipped/received needed items between stores for inventory balancing
  • pulled orders from the store inventory to place in will-call, often from multiple stores,
  • intake of broken tools, maintaining contact with varying repair centers (i.e DeWalt, Milwaukee, Hilti, Bosch, etc)
  • maintaining an excellent rapport with our customer base, always having "regulars" asking for me.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant to Owner/General Manager

Europa Foods and Accommodations
Girdwood, AK
05.2012 - 09.2016
  • Promotion, management, and advertisement of our property(s) on the vrbo website
  • Follow up with the inquiries and assist with processing reservations and cancellations
  • Receive and reconcile payments
  • Facility and utility upkeep and maintenance
  • Organized and worked events, maintaining a cohesive and streamlined presence at any event I was in charge of.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Motivated and led team members to work together to achieve targets.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Ensured that customer service standards were met or exceeded at all times.

Sales Representative

Beauty Pro/Dead Sea SPA
Anchorage, AK
06.2013 - 05.2014
  • Open and close kiosk, sales control, present/demonstrate product to customers, inventory control, restocking/ordering merchandise, help customer to make buying decisions and coach customers in using product.
  • Developed key customer relationships to increase sales.
  • Researched competitors' products, prices, and sales techniques.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Managed inventory levels by ordering sufficient stock for each account.

Education

High School Diploma -

West High School
01.2013

Some College (No Degree) - Computer Science And Programming

University of Alaska Anchorage
Anchorage, AK

Skills

  • Well Developed team building and leadership skills
  • Proven customer service skills
  • Experienced with office equipment, POS and cash register
  • Responsible and reliable
  • Detail oriented
  • Technologically gifted
  • Russian/English Fluency
  • Merchandise display organization/placement
  • Merchandising Understanding
  • Inventory Tracking
  • Inventory Control
  • Flexible Schedule
  • Excellent Communication Skills
  • Store Opening and Closing
  • MS Office Skills
  • Physically Fit
  • Strong Work Ethic
  • Punctual
  • Flexible and Adaptable
  • Deadline Driven
  • Team Collaboration
  • Sales Techniques Knowledge
  • Upselling and Cross-Selling
  • Money Handling

References

REFERENCES Vlada Sotskaya Europa Foods and Accommodations (907) 764-9622 Ed Mechinski Inlet Tower, Former Gen. Manager (907) 306-9305 Shawn A-1, Manager (907) 248-7000 Austen Clay Personal Reference (907) 980-7001

Languages

  • Bilingual (Russian, English).
  • Timeline

    Lawn Care Specialist

    Northern greens
    03.2023 - Current

    Apple Certified Tech Advisor

    Best Buy
    05.2021 - 11.2022

    Sales Representative

    Bose
    12.2020 - 04.2021

    Customer Service Representative

    Alaska Industrial Hardware
    04.2019 - 10.2020

    Sales Representative

    Beauty Pro/Dead Sea SPA
    06.2013 - 05.2014

    Assistant to Owner/General Manager

    Europa Foods and Accommodations
    05.2012 - 09.2016

    High School Diploma -

    West High School

    Some College (No Degree) - Computer Science And Programming

    University of Alaska Anchorage
    KIRILL ZAKURNAYEVsales