Kirin Kromer
Overview
8
8
years of professional experience
Work History
Relationship Manager - Product Development
Santander Bank
06.2025 - Current
- Serve as the primary liaison between corporate clients, internal product teams, and crossfunctional business units to deliver tailored financial solutions aligned with client needs and Santander's strategic objectives.
- Lead end-to-end product development initiatives-conceptualization, market analysis, design, and launch-ensuring alignment with regulatory requirements, customer expectations, and profitability goals.
- Partner with relationship banking teams to identify market opportunities, translate client feedback into actionable product enhancements, and drive adoption across commercial and retail banking segments.
- Collaborate with risk, compliance, and operations teams to streamline processes, improve product delivery efficiency, and maintain a strong control environment.
- Develop business cases, pricing strategies, and performance metrics to monitor product success and inform future investment decisions.
- Deliver client presentations, conduct product training for relationship managers, and contribute to go-to-market strategies that strengthen Santander's competitive positioning in key markets.
- Achieved measurable growth in client engagement and product utilization through proactive relationship management and continuous improvement initiatives.
Associate Incident Manager - Disaster Recovery/Business Continuity
Santander
03.2020 - 06.2025
- Lead and coordinate responses to major incidents impacting business operations.
- Liaise with cross-functional teams to ensure prompt resolution and minimal disruption.
- Implement and improve incident handling procedures and escalation protocols.
Senior Specialist, Business Production Support
Santander
02.2018 - 03.2020
- Provided advanced support for business-critical applications.
- Monitored system health and performance, troubleshooting complex issues.
- Collaborated with infrastructure and development teams to optimize service delivery.
Timeline
Relationship Manager - Product Development
Santander Bank
06.2025 - Current
Associate Incident Manager - Disaster Recovery/Business Continuity
Santander
03.2020 - 06.2025
Senior Specialist, Business Production Support
Santander
02.2018 - 03.2020