Kirin Moler
Edwardsburg
Summary
Motivated professional with a strong work ethic and adaptability, seeking long-term employment opportunities. Demonstrates exceptional interpersonal skills and the ability to work effectively without supervision. Quickly masters new skills to meet evolving challenges and contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Specialist
Housing Authority Of South Bend
06.2023 - 06.2025
- Entered data and performed reexaminations and recertification's for program participants, ensuring compliance and timely processing.
- Calculate income correctly and verify information in a timely manner.
- Reviewed and investigated tenant and landlord complaints, resulting in effective resolutions and improved tenant relations.
- Prepared and submitted documentation promptly, supporting program integrity and operational efficiency.
- Respond to telephone and in person inquiries within 24-hour period.
- Perform all duties in accordance with the departments and position’s performance standards.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the essential duties of this job, the employee is required to talk or hear.
- Regularly sat at desk to complete administrative tasks.
- Occasionally stood and walked to assist customers and complete tasks.
- Occasionally lifted and moved items weighing up to 25 pounds to facilitate operations.
- Utilized close and distance vision to accurately perform job functions.
Customer Service Representative
Indiana Toll Road
Elkhart
12.2021 - 10.2022
- Assisted patrons promptly and courteously with equipment help buttons, improving user experience.
- Delivered accurate information and guidance to ITR customers, ensuring timely resolution of inquiries.
- Resolved customer complaints effectively, contributing to increased satisfaction and loyalty.
- Entered customer data into accounts with utmost privacy and confidentiality.
- Demonstrated commitment to ITRCC core values of customer service, respect, excellence, stewardship, and teamwork.
- Ensured compliance with internal and external safety requirements while supporting ITRCC safety culture.
- Attended all mandatory safety trainings to uphold workplace standards.
- Maintained physical readiness for frequent standing, sitting, and heavy computer usage.
Veterinary Assistant
East Shore Animal Hospital
Edwardsburg
10.2019 - 05.2021
- Facilitated client check-in process to enhance operational efficiency.
- Assisted doctors with patient care, including administering vaccinations and medication.
- Organized and prepared treatment rooms for optimal patient consultations and procedures.
- Set up labs to facilitate efficient testing and analysis.
- Managed chart organization by pulling and refilling necessary documents.
- Performed basic cleaning and restocking of supplies to maintain hygiene standards.
- Assisted with x-rays, ensuring proper protocols were followed.
- Managed communication for sick patients and prescription pickups, ensuring timely support and care continuity.
Education
High School Diploma - Edwardsburg, MI
Edwardsburg High School
Edwardsburg, MI06-2016
Skills
- Client intake processes
- Case management
- Program compliance
- Data confidentiality
- Data entry and management
- Client record maintenance
- Document organization
- Microsoft Office proficiency
- Computer literacy
- Attention to detail
- Time management
- Problem solving
- Communication skills
- Conflict resolution
- Customer relationship management
Certification
- Certified HCV Occupancy, Eligibility, Income and Rent Calculation (HCVOEIR)
- Certified Public Housing Manager
- NAHRO Portability Certificate
Timeline
Housing Specialist
Housing Authority Of South Bend
06.2023 - 06.2025
Customer Service Representative
Indiana Toll Road
12.2021 - 10.2022
Veterinary Assistant
East Shore Animal Hospital
10.2019 - 05.2021
High School Diploma - Edwardsburg, MI
Edwardsburg High School