Experienced with non-profit organizations, and great customer service. Devoted nursing student working towards BSN in Nursing. Flexible, Patience, Self-motivated, focused, attention to detail, good communication and leadership skills.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
IU Health West Hospital
05.2022 - Current
Enhanced patient satisfaction by providing compassionate and attentive care.
Reduced stress for patients and families through effective communication and empathetic support.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Performed regular rounds to check on well-being of patients.
Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Resource Planning Analyst
CEVA Logistics Inc.
11.2021 - Current
Improved resource allocation efficiency by streamlining the demand forecasting process.
Developed and implemented resource planning strategies for optimal workforce distribution.
Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Collaborated with cross-functional teams to optimize resource usage across multiple projects.
Established robust communication channels between departments, fostering collaboration around shared objectives in resource planning efforts.
Pharmacy Technician
CVS Pharmacy
04.2021 - 07.2022
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Streamlined prescription processing with accurate data entry and verification of patient information.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Team Leader
Ingram Micro
10.2017 - 11.2021
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Worked with team to identify areas of improvement and devised solutions based on findings.
Supervised team members to confirm compliance with set procedures and quality requirements.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Science - Nursing
IU School of Nursing
Indianapolis, IN
05.2024
Criminal Justice-Minor
IU School of Public And Environmental Affairs
Indianapolis, IN
05.2024
Skills
Patient Observation
Time Management
Critical Thinking
Problem Solving
Teamwork Abilities
Attention to Detail
Professionalism
Interpersonal Skills
Good Communication Skills
Fluent in English, Punjabi, and Hindi
Professional Activities
HIPPA Certification, August 2023-Current
OSHA Certification, August 2023- Current
Bloodborne Pathogen Training, August 2023-Current
AHA RQI Certification, January 2024
AHA BLS (CPR and AED) Certification, August 2022
Timeline
Patient Care Technician
IU Health West Hospital
05.2022 - Current
Resource Planning Analyst
CEVA Logistics Inc.
11.2021 - Current
Pharmacy Technician
CVS Pharmacy
04.2021 - 07.2022
Team Leader
Ingram Micro
10.2017 - 11.2021
Bachelor of Science - Nursing
IU School of Nursing
Criminal Justice-Minor
IU School of Public And Environmental Affairs
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