KIRK CHAPMAN
Palm Beach Gardens
Summary
Hospitality and sales professional with over 15 years of experience in dynamic, guest-centric environments. Demonstrated leadership in team management, achieving high levels of guest satisfaction and significant sales growth. Expertise in high-end service, conflict resolution, and operational efficiency, ensuring seamless restaurant operations. Recognized for strong communication, problem-solving, and time management skills that enhance team performance and guest experiences.
Overview
20
20
years of professional experience
Work History
Restaurant Supervisor
Amrit Ocean Resort
Riviera Beach
02.2024 - Current
- Supervise luxury resort restaurant operations and guest experience.
- Train staff, manage schedules, and resolve customer concerns.
Restaurant Manager
Moon Thai & Japanese
Palm Beach Gardens
06.2021 - 02.2024
- Led front-of-house operations and staff of 15+.
- Boosted revenue through team development and upselling.
Bar Manager
Butcher and Barrel
Cincinnati
06.2017 - 04.2021
- Managed all bar operations, staff training, and drink program design.
- Increased cocktail sales with seasonal promotions.
Head Waiter
Entre Nous Bistro
North Palm Beach
01.2008 - 03.2017
- Delivered fine-dining service and trained new staff.
- Maintained high satisfaction from VIP clientele.
Waiter
City Kitchen
Palm Beach Gardens
08.2005 - 01.2008
- Provided efficient service in a fast-paced setting.
- Collaborated with kitchen/bar to ensure smooth operation.
Education
High School Diploma -
Dwyer High School
Palm Beach Gardens, FLSkills
- Customer-first service mentality
- Revenue generation strategies
- Time management
- Operational efficiency
- Relationship building
- Sales and upselling
- Team leadership
- Conflict resolution
References
Available upon request.
Timeline
Restaurant Supervisor
Amrit Ocean Resort
02.2024 - Current
Restaurant Manager
Moon Thai & Japanese
06.2021 - 02.2024
Bar Manager
Butcher and Barrel
06.2017 - 04.2021
Head Waiter
Entre Nous Bistro
01.2008 - 03.2017
Waiter
City Kitchen
08.2005 - 01.2008
High School Diploma -
Dwyer High School
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