Kirk D Brooks II
Baltimore,MD
Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
Small Business Administration/iTechAG
Arlington, VA (Remote)
07.2025 - 01.2026
- Led the analysis, documentation, and refinement of business and technical requirements in support of the Small Business Administration’s ServiceNow Operations and Management program. Worked closely with the Product Owner, federal stakeholders, developers, and platform subject matter experts to design and enhance solutions across the SPM, ITSM, ITOM, and ITAM functional areas while ensuring consistency with SBA standards and enterprise platform governance.
- Supported ongoing enhancements to the ServiceNow SPM environment by defining and validating requirements for improvements to the Project Workspace, Platform Analytics, Demand Management, and related workflow components. Performed backlog refinement, user story development, UAT coordination, and release support to ensure that new features were properly vetted and aligned with program needs.
- Managed and improved ITSM processes including incident, problem, change, knowledge, and request workflows by conducting process and data reviews, translating operational needs into clear technical requirements, and ensuring alignment with SBA policy and operational expectations. Led the deployment of the Walk Up Experience capability, resulting in reduced issue triage time by 30%
- Performed ITOM responsibilities including discovery mapping development, schedule validation, MID server coordination, and requirements gathering for infrastructure visibility. Collaborated with engineering teams to validate discovered data, resolve gaps, and maintain accuracy across operational environments.
- Supported IT Asset Management activities by assisting with lifecycle tracking, inventory validation, data accuracy initiatives, and alignment between asset records, CMDB entries, and discovery results. Helped maintain audit readiness, improve compliance reporting, and support cost management initiatives through clear documentation and data quality oversight.
- Partnered across functional and technical teams to identify defects, clarify requirements, support troubleshooting, and recommend enhancements for future release cycles. Provided support for biweekly deployments by validating completed work, preparing documentation, and ensuring readiness for production rollout. Responsible for leading the gathering of requirements for development of the ServiceNow Platform Operations and Management team for the Small Business Administration.
- Lead successful transitions into our ServiceNow platform of preexisting instances of other programs such as AzureDevOps, JIRA, Archangel, and others.
- Work closely with the Project Manager and the development team to sustain a 94% sprint commitment and 45-point average velocity. As a result, we executed successful deployments of new development into the production environment on a bi-weekly cadence.
- Coordinated release tasks in ServiceNow, escalated blockers and reduced sprint spillover by 22%.
Technical Project Manager
CMS Baltimore/ICF (Prime)/iTechAG
Arlington, VA (Remote)
04.2023 - 07.2025
- Responsible for leading development of the Workplace Service Delivery workstream. WSD module includes various functionality; primary functionality is to allow users to reserve workspace at CMS.
- Lead daily stand ups with the development team to ensure timely, quality results as well as identifying opportunities to assist the team with any outside dependencies or blockers in an effort to maintain our cadence and timeline.
- Effectively managed schedule and communication management providing stakeholders and business partners with timely and accurate updates on all projects and how they roll up to Program objectives. Every Monday, Wednesday, and Friday.
- Facilitated cross-functional planning efforts allowing for synchronized processes and appropriate cadence in development and delivery of new initiatives and provided a SAFe decentralized decision-making environment allowing teams to collaborate at effective levels.
- Effectively rolled out the enterprise wide reservation system (6/7/2023) that had been in the works over a year prior to my arrival on the project.
- Collaborated with the client and development team to identify and address all issues as well as contribute to the planning and innovation of the enhancements to be made in future iterations.
Agile Team Lead for Portfolio Strategy/Scrum Master
Lee, Spe & Associates
Rockville, MD (Remote)
06.2018 - 04.2023
- Utilize SAFe and Agile methodologies to streamline corporate business systems and structure generating a 60% decrease in critical errors and a 30% increase in revenue, employee morale and productivity.
- Served as team lead on 12 successful project initiatives, collaborating with various departments internally and externally, with primary focus on the SAFe principle of prioritizing the economic view first and delivering the best value to the organization and our clients ultimately generating excess revenues that played an integral role in getting the company from $650 million in revenue to over the $1 Billion threshold.
- Led weekly SAFe standup meetings and utilized Salesforce software in disseminating project information to the teams, including: project timeline phase gates, task progress, and budget, allowing for regular evaluation of return-on-investment analysis and key milestone tracking with a 100% delivery rate.
- Facilitated cross-functional planning efforts allowing for synchronized processes and appropriate cadence in development and delivery of new initiatives and provided a SAFe decentralized decision-making environment allowing teams to collaborate at effective levels.
IT Project Manager/Scrum Master
PetSmart
Phoenix, AZ (Remote)
07.2022 - 02.2023
- Stood up and led a product team in support of a 4-project Program initiative to modernize and integrate company risk management processes into the Salesforce platform. This group of projects ultimately saves the company 230 hours and ~$100k.
- Partnered with engineering leadership, technical leads, and SMEs to establish business priorities, chart project/program roadmaps, and determine agreed upon acceptance criteria for all streams of the effort.
- Served as the roadblock remover for the technical teams and was the single point of contact for escalation issues between the teams, vendors, and upper management stakeholders.
- Effectively managed schedule and communication management providing stakeholders and business partners with timely and accurate updates on all projects and how they roll up to Program objectives.
- Led Program leadership and development teams through issue and risk planning exercises producing end results of establishing contingency plans for anticipated risks and building in buffer time to development schedules.
- Understood and advocated for best practices in high-level system designs as communicated to me by the product/technical team. This resulted in major system changes that will greatly affect employee morale and retention.
Portfolio Project Manager/Scrum Master
Engineering Services Network
Washington, DC (Remote)
06.2020 - 05.2022
- Facilitated data analytics for independent forward forecasts of 05C direct labor, overhead rates, DCAA audit reports and workload for discrete shipbuilding and repair facilities based, utilizing proprietary rates and workload forecasting tools.
- Lead innovative alternatives and strategies to increase investors' revenues by 20% and reduce fund costs by 25%
- Successfully supported and monitored U.S and International portfolios to mitigate risks implement research practices to achieve optimal asset allocation.
- Proactively analyze portfolios of Naval Shipbuilding facilities implement investment strategies to mitigate risks.
- Summarized information into existing report formats to include assessment of operational and financial performance, financial health, financial trends, and implications for the Navy.
- Benchmarked direct labor and overhead cost rates of escalation with other sources (IHS Global Insight, collective bargaining agreements, historic actuals, etc.) to ensure money is being spent efficiently.
Project Manager/Scrum Master
SunTrust Investment Services
Washington, DC
06.2017 - 06.2017
- Grew business by $20M through cultivating and developing substantial relationships with Senior VP Advisors located throughout nation and applied SAFe and Waterfall methodologies to their team marketing and financial planning endeavors.
- Successfully managed budget of $200k and showcased presentation skills in the execution of project plans for a series of financial planning seminars that were presented to various audiences from Corporate C-Suite executives to Small Business Owners.
- Specifically managed multi-office projects with Microsoft Project and drafted presentation reports to implement corrective measures bringing projects back on course with target completion dates.
- Applied the SAFe practice of building incrementally with fast, integrated learning cycles in leading a start to finish, 350-family financial planning project acquiring $130K in additional revenues using short iterations to tweak the planning process and hone in on client delivery.
Technology Project Manager - Financial Planning
Morgan Stanley Wealth Management
Wilmington, DE
06.2015 - 06.2017
- Evaluated opportunities for implementing multi office engagement for new planning software launch, and used the SAFe method of organizing around value in the analysis of legacy financial planning business and planned the transition to new innovative planning solutions.
- Spearheaded custom wealth management strategies and financial planning of $330M+ in assets by collecting requirements and defining scope of LifeView (financial planning software) Project Pilot.
- Completed project milestones by effectively collaborating with internal and external stakeholders and cross-functional teams while maintaining optimum communication levels with senior leadership.
- Led meetings on usage of new software planning features and interacted with software development teams from user and customer perspectives, leading to meaningful releases and upgrades.
Education
MBA - Executive Leadership
Wesley College
Dover, DE05-2015
Bachelor of Science - Business Management, Accounting
Wesley College
Dover, DE05-2013
Skills
- Product Management
- Project Planning
- Project Management/Strategic Planning
- ServiceNow – ITSM/ITOM/ITAM
- Management tools – JIRA, Trello, Confluence
- Agile/Scrum
- Financial Analysis
- Project Implementation
Certification
- Project Management Professional (PMP) - Project Management Institute (PMI), Active
- Certified ScrumMaster (CSM), Active
- Certified SAFe 5 ScrumMaster (SSM), Active
Timeline
Business Analyst
Small Business Administration/iTechAG
07.2025 - 01.2026
Technical Project Manager
CMS Baltimore/ICF (Prime)/iTechAG
04.2023 - 07.2025
IT Project Manager/Scrum Master
PetSmart
07.2022 - 02.2023
Portfolio Project Manager/Scrum Master
Engineering Services Network
06.2020 - 05.2022
Agile Team Lead for Portfolio Strategy/Scrum Master
Lee, Spe & Associates
06.2018 - 04.2023
Project Manager/Scrum Master
SunTrust Investment Services
06.2017 - 06.2017
Technology Project Manager - Financial Planning
Morgan Stanley Wealth Management
06.2015 - 06.2017
MBA - Executive Leadership
Wesley College
Bachelor of Science - Business Management, Accounting
Wesley College
Awards
September 2023 – Written recognition of quality performance from the direct reporting manager with ICF to iTech AG management.
Security Clearance
Secret Clearance, DoD, Active