Summary
Overview
Work History
Education
Skills
Timeline
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Tim Raynor

Kansas City,KS

Summary

A uniquely skilled, client-facing analyst adept at identifying and communicating customer needs and evolving new product capabilities to meet those needs. Proficient at translating between technical and business stakeholders. An energetic and passionate voice for continuous improvement. Dedicated to recognizing and resolving gaps in process and product through analytical and strategic thinking, data driven decisions, and cross-functional collaboration. Military veteran with unmatched attention to detail and a high focus on team morale and unity. Motivated by breadth of responsibility and sphere of influence to create meaningful impacts to the entire customer experience.

Overview

4
4
years of professional experience

Work History

Business Analyst

NICE
06.2022 - Current
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Created documentation related to discovery and design phases in accordance with best practices and methodologies, including configuration mockups.
  • Partnered with client resources in discovery, design, configuration, and testing workshops to ensure customer success.
  • Developed and implemented data governance policies and procedures.
  • Configured software to client specifications.
  • Documented and performed all testing of configurations.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Delivered product demonstrations to executive-level client stakeholders.
  • Led internal knowledge-transfer sessions on project-related key-findings.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Developed customized reports, summarizing and presenting data in visually appealing format.

Data Analyst

NeuAnalytics
07.2021 - 06.2022
  • Drove data accuracy and compliance to business requirements through leading and documenting of weekly client and vendor meetings, and the creation and monitoring of daily work items.
  • Provided data integrity and transparency through creation of vendor scorecards, ad-hoc SQL queries, and Excel workbooks.
  • Directed vendors through performance of end-to-end testing to facilitate zero-defect bi-weekly releases.
  • Led quarterly business reviews with key stakeholders for business goal tracking and milestone reporting
  • Collaborated with clients to understand business needs then partner with internal development team to build necessary UI and reporting tools to meet those needs.
  • Supported end-users with daily troubleshooting and researching of data errors.
  • Reduced operating costs by automating manual data processes using Visual Basic Applications.

Electronic Data Interchange Specialist

Staples
03.2020 - 07.2021
  • Manage the transfer of data in Electronic Data Interchange invoice systems.
  • Utilize analytical judgement to identify and troubleshoot data integration errors.
  • Develop ad-hoc reports and analysis of electronic data interchange error information and resolutions.
  • Communicate with internal and external teams to resolve error status in EDI invoices.
  • Performed fraud-flagging reviews on invoices
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.

Education

Certification - Data Analytics BootCamp

University of Kansas
Overland Park, KS
04.2020

Bachelor of Arts - Communications Studies

University of Missouri - Kansas City
Kansas City, MO
05.2015

Skills

  • Tableau
  • Specifications Documentation
  • Product Implementation
  • Change Management
  • Technical Writing
  • Program/Project Management
  • Microsoft Excel Mastery
  • SQL and Databases
  • Technical Support
  • Process Optimization
  • Documentation Management
  • Stakeholder Communication
  • Test case scenarios
  • Web-based reporting tools
  • Business Analysis
  • Workflow Analysis
  • Product Development
  • Regulatory Reporting Requirements
  • Operations Management
  • HTML and CSS
  • Product Management
  • Python
  • User Acceptance Testing
  • Software development life cycle
  • KPI Tracking
  • Microsoft Office Suite
  • Customer Communication
  • SQL Proficiency
  • Team Collaboration

Timeline

Business Analyst

NICE
06.2022 - Current

Data Analyst

NeuAnalytics
07.2021 - 06.2022

Electronic Data Interchange Specialist

Staples
03.2020 - 07.2021

Certification - Data Analytics BootCamp

University of Kansas

Bachelor of Arts - Communications Studies

University of Missouri - Kansas City

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Tim Raynor