Ganiyat Balogun
Harrisburg
Summary
Dynamic Business Analyst with a proven track record at Amdari, excelling in stakeholder management and requirements documentation. Adept at leveraging advanced analytical skills and collaboration tools to drive project success and enhance process efficiency. Recognized for delivering high-quality business requirements and fostering cross-functional teamwork to achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Business Analyst
Amdari
03.2024 - Current
- Developed detailed Business Requirements Document, capturing functional and non-functional requirements to align project objectives with business goals.
- Identifying and thoroughly documenting the project's scope, objectives, and constraints while defining key performance indicators (KPIs) to assess the solution's success.
- Collaborated with development team to clarify requirements and engaged in testing and quality assurance processes to ensure project alignment with business needs.
- Compiling user stories to capture functional requirements effectively facilitates open discussion and accord among stakeholders and development teams.
- Utilized collaboration tools (Slack, Zoom, Team Viewer) and project management tools (Jira, Trello) to facilitate communication with team members and stakeholders, providing regular status updates on business development stages.
Data Processing Administrator
Maximus Inc
PA
07.2022 - 02.2024
- Supported end-to-end analysis of applicant eligibility and enrollment workflows, contributing to streamlined operations and improved process efficiency within the PA Independent Enrollment team.
- Reviewed and validated documentation from physicians, Area Agencies on Aging, and Enrollment Brokers for accuracy, completeness, and regulatory compliance.
- Utilized internal systems to track application progress, identify process inefficiencies, and support data-driven decision-making throughout enrollment lifecycle.
- Partnered with the Document Processing Team to monitor performance metrics and implement continuous improvements, consistently surpassing Quality Control benchmarks.
- Coordinated documentation transfers to Agency Support Coordinators, ensuring compliance and accurate tracking to meet service-level agreements.
- Collaborated with cross-functional teams to gather, analyze, and deliver project-critical documentation within strict deadlines, enhancing overall project delivery and stakeholder satisfaction.
- Maintained confidentiality and ensured data integrity by applying rigorous data governance practices aligned with company policies and industry regulations.
Customer Service Representative
EZ Pass NJ
NJ
12.2021 - 06.2022
- Resolved 50+ daily customer product and service inquiries via phone, email, and chats, maintaining high satisfaction ratings.
- Guided customers in product selection and account setup to ensure seamless onboarding experience.
- Explained billing procedures, processed payments, and assisted with payment option setup to facilitate smooth transactions.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Clarified customer complaints and identified root causes of product or service issues to enhance resolution effectiveness.
- Updated databases with new and modified customer data.
Education
Master of Science (M.Sc) - Business Administration
University Of The People
California City, CA03-2027
Post Graduate Diploma Certificate - Strategic Management
University Of Ilorin
Kwara, Nigeria05-2013
Bachelor of Science (B.Sc) - Economics
University of Ilorin
Kwara, Nigeria05-2011
Skills
- Requirements elicitation
- Requirements documentation (BRD)
- User story writing
- Business process analysis
- Stakeholder management
- Risk and Compliance Analysis
- Data governance and compliance
- Testing and quality assurance coordination
- Analytical
- Microsoft Excel (advanced)
- Power BI
- Tableau
- Jira
- Trello
- Confluence
- Slack
- Zoom
- Team Viewer
- Problem solving
- Cross-functional collaboration
- Communication and presentation skills
- Tableau
Personal Information
Title: Business Analyst
Timeline
Business Analyst
Amdari
03.2024 - Current
Data Processing Administrator
Maximus Inc
07.2022 - 02.2024
Customer Service Representative
EZ Pass NJ
12.2021 - 06.2022
Master of Science (M.Sc) - Business Administration
University Of The People
Post Graduate Diploma Certificate - Strategic Management
University Of Ilorin
Bachelor of Science (B.Sc) - Economics
University of Ilorin