Georgeyette Oduro
CONCEPTS IT INC.
East Hartford,CT
4
years of professional experience
Results-driven Business Analyst with expertise in supporting business process improvement initiatives, gathering and documenting requirements, facilitating stakeholder discussions, coordinating testing activities, and supporting enterprise technology projects. Experienced in partnering with business and technical teams to analyze current processes, identify opportunities for improvement, document business requirements, and support implementation efforts. Skilled in translating business needs into functional requirements, facilitating user acceptance testing, and supporting change management activities throughout the project lifecycle. Strong background working with cross-functional teams across operations, human resources, finance, compliance, information technology, and business leadership.
Work History
Business Analyst
3 Years 6 Months- Worked with client organizations across the Oil & Gas and Hospitality industries to analyze business processes, gather requirements, and support the implementation of ServiceNow-based business solutions.
- Oil & Gas & Restaurant Operations Transformation Projects (ServiceNow Platform)
- Facilitated requirements gathering workshops with business stakeholders to identify operational challenges and document business needs.
- Analyzed current-state business processes and developed future-state workflows to support ServiceNow implementation initiatives.
- Created business requirements documents (BRDs), process flows, user stories, and functional specifications for development teams.
- Coordinated User Acceptance Testing (UAT), tracked defects, and validated solutions against business requirements.
- Served as a liaison between business users, developers, and project managers to ensure successful project delivery and user adoption.
- Business Analyst – Restaurant Operations Transformation Project
- Partnered with restaurant management and operational teams to gather business requirements and identify opportunities to improve service delivery, employee onboarding, inventory management, and vendor request processes.
- Analyzed existing business workflows and developed process maps and functional requirements to support the implementation of ServiceNow-based operational solutions.
- Facilitated stakeholder workshops to define business rules, approval processes, service request workflows, and reporting requirements across multiple business functions.
- Collaborated with developers and technical teams to translate business requirements into system configurations, ensuring solutions aligned with operational objectives and user expectations.
- Led User Acceptance Testing (UAT) activities, validated system functionality against business requirements, and supported end-user training and adoption during rollout.
- Key Achievements
- Contributed to the successful implementation of ServiceNow workflows that streamlined business operations and reduced manual processes.
- Improved stakeholder engagement through structured requirements gathering and business process documentation.
- Supported multiple implementation phases from discovery through deployment and user adoption.
Junior Business Analyst
6 Months- Supported business process improvement and technology implementation initiatives for clients across multiple industries.
- Responsibilities
- Assisted with stakeholder interviews and requirements gathering sessions to capture business and functional requirements.
- Documented business processes, workflow diagrams, use cases, and functional requirements for technology initiatives.
- Supported software implementation projects through testing, issue tracking, and validation activities.
- Collaborated with technical teams to clarify requirements and ensure solutions aligned with business objectives.
- Prepared project documentation, training materials, and user guides to support system adoption and knowledge transfer.
- Assisted with preparation of user guides, training materials, and project documentation.
- Supported User Acceptance Testing (UAT) by preparing test scenarios and documenting test results.
- Monitored project deliverables and maintained project documentation repositories.
- Key Achievements
- Supported multiple business process improvement initiatives resulting in more efficient operational workflows.
- Assisted with successful system implementation projects by ensuring business requirements were accurately documented and validated.
- Developed strong experience in stakeholder engagement, process analysis, testing, and project coordination.
- Participated in process improvement initiatives and knowledge management efforts.
- Developed user documentation and provided training support when needed.
Education
Master of Business Administration - Business Analytics
Bachelor of Arts - Marketing and Psychology
Skills
Process Improvement
Business Process Mapping
Workflow Analysis
User Story Development
Functional Requirements Documentation
User Acceptance Testing (UAT)
Change Management
Business Process Documentation
Data Analysis
Root Cause Analysis
Project Coordination
Cross-Functional Collaboration
Business Analysis
Requirements Elicitation
Stakeholder Interviews
Business Process Modeling
Workflow Documentation
Gap Analysis
Project Delivery
Agile Methodologies
SDLC
UAT Coordination
Test Case Development
Documentation
Business Requirements Documents (BRDs)
Functional Requirements
Process Flows
User Guides
Training Documentation
Meeting Notes & Action Tracking
Tools
Microsoft Office Suite
Excel
Visio
SharePoint
Jira (Exposure)
Service Management Platforms
Timeline
Business Analyst
CONCEPTS IT INC.
12.2022 - CurrentRead More
Junior Business Analyst
SILVERHANDS GLOBAL LIMITED
06.2022 - 12.2022Read More
University Of Connecticut
Bachelor of Arts from Marketing and Psychology
Read More
University Of Connecticut
Master of Business Administration from Business Analytics
Read More